Freshsuccess vs. ServiceSource Customer Success
Freshsuccess vs. ServiceSource Customer Success
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month | |
ServiceSource Customer Success | N/A | The ServiceSource Customer Success platform is issued by ServiceSource International, a public San Francisco based company, dedicated to reducing churn from subscription customers. To that end it contains customer engagement health metrics and alerts to bring attention to customers in jeopardy, integration with the company's Revenue Analytics engine to refine metrics and concomitant retention efforts intelligently. As a larger, older company in the customer success arena, ServiceSource boasts… | N/A |
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Freshsuccess | ServiceSource Customer Success | |
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Top Cons |
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Customer Success Management |
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CSM Reporting & Analytics |
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Freshsuccess | ServiceSource Customer Success | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshsuccess | ServiceSource Customer Success | |
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Likelihood to Recommend | 6.3 (6 ratings) | - (0 ratings) |
Freshsuccess | ServiceSource Customer Success | |
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Likelihood to Recommend | Freshworks Inc | ServiceSource International No answers on this topic |
Pros | Freshworks Inc | ServiceSource International No answers on this topic |
Cons | Freshworks Inc | ServiceSource International No answers on this topic |
Alternatives Considered | Freshworks Inc | ServiceSource International No answers on this topic |
Return on Investment | Freshworks Inc | ServiceSource International No answers on this topic |
ScreenShots | Freshsuccess Screenshots |