Freshworks Customer Service Suite vs. ServiceNow Customer Service Management
Freshworks Customer Service Suite vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Freshworks Customer Service Suite | ServiceNow Customer Service Management | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshworks Customer Service Suite | ServiceNow Customer Service Management | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Freshworks Customer Service Suite | ServiceNow Customer Service Management | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Freshworks Customer Service Suite | ServiceNow Customer Service Management | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshworks Customer Service Suite | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Freshworks Customer Service Suite | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | Freshworks Inc No answers on this topic | ServiceNow |
Pros | Freshworks Inc No answers on this topic | ServiceNow |
Cons | Freshworks Inc No answers on this topic | ServiceNow |
Usability | Freshworks Inc No answers on this topic | ServiceNow |
Support Rating | Freshworks Inc No answers on this topic | ServiceNow |
Alternatives Considered | Freshworks Inc No answers on this topic | ServiceNow |
Return on Investment | Freshworks Inc No answers on this topic | ServiceNow |
ScreenShots | Freshworks Customer Service Suite Screenshots |