Freshworks Customer Service Suite vs. SnapEngage
Freshworks Customer Service Suite vs. SnapEngage
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
SnapEngage | N/A | SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are… | $60 per month |
Freshworks Customer Service Suite | SnapEngage | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Enterprise plans are also available and are custom tailored to the business' specific needs. | ||||||||||||||
More Pricing Information |
Freshworks Customer Service Suite | SnapEngage | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Freshworks Customer Service Suite | SnapEngage | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshworks Customer Service Suite | SnapEngage | |
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Likelihood to Recommend | - (0 ratings) | 7.5 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (4 ratings) |
Support Rating | - (0 ratings) | 5.0 (1 ratings) |
Freshworks Customer Service Suite | SnapEngage | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | SnapEngage |
Pros | Freshworks Inc No answers on this topic | SnapEngage |
Cons | Freshworks Inc No answers on this topic | SnapEngage |
Likelihood to Renew | Freshworks Inc No answers on this topic | SnapEngage |
Support Rating | Freshworks Inc No answers on this topic | SnapEngage |
Alternatives Considered | Freshworks Inc No answers on this topic | SnapEngage |
Return on Investment | Freshworks Inc No answers on this topic | SnapEngage |
ScreenShots | Freshworks Customer Service Suite Screenshots | SnapEngage Screenshots |