For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
I have used and evaluated a few similar products to Gainsight PX, including Appcues, WalkMe, and Pendo. I found that Gainsight PX was the most comprehensive and user-friendly platform, offering features such as customizable onboarding flows, product usage tracking, and …
We leaned towards Gainsight PX because of the tight integration with Gainsight. Implementations were somewhat similar but the ease of mapping for all features and modules was superior for PX.
It's been a couple years since I've used Pendo and admittedly we were not set up in the best way for Pendo to work like we have PX. Specifically I am referring to how our elements were tagged.
That being said, here is what I recall as main differences:
The feature on Gainsight PX are easy to understand and implement in the solution, the pricing is also very competitive and functionalities like Customer health score, Customer monitoring, playbooks, surveys etc helps us to provide great insight to the team.
Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap …
I did not select Gainsight and we recently switched some of our products to other software which give us better targeting options but are more difficult to implement.
Mixpanel was much less mature when we ditched it for Gainsight, and the Salesforce integration was very important to us, and Gainsight was the main service that offered it at the time. Mixpanel is probably better today if you look at the big picture, and don't need a specific …
ChurnZero is similar in its NPS and walk-through abilities as is user IQ but neither fits in the exact same category. Px is unique to anything I've used for the data extraction it offers. It's not a CS tool like those I mentioned but it is easily the best in terms of tracking …
HelpHero is a very flexible and powerful walkthrough tool. We've used it alongside PX. We still use PX for most customer messages, CES surveys, and in-app badges.
I also evaluated Pendo, WalkMe, and a few other DAPs.
Between the products analyzed, Pendo and Gainsight PX were most complete/mature. At the time, Pendo's UI seemed more intuitive than Gainsight PX. Chameleon and Appcues seemed easiest to use, but were lacking some of the functionality we were looking for. Ultimately chose …
Working with both Gainsight PX and Mixpanel, my experience has been that the integration of Gainsight PX was much easier. Additionally controlling profiles and personas to make sure each group is getting the data they need, and only the data they should see, is easier with Gains…
The main reason is that Gainsight PX offers a perfect combo - analytics and customer engagement. That allows us to make the engagement contextual, based on real-time analytics results.
WalkMe: while the in-app engagements were powerful, there was no email capability, and the analytics were an afterthought (rather than a core part of the solution). Whatfix: the concept was great; the in-app engagements could be made into documentation and videos. However, we …