Genesys Multicloud CX (discontinued) vs. Readymode
Genesys Multicloud CX (discontinued) vs. Readymode
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Readymode | N/A | Readymode (formerly XenCALL) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The solution helps to keep agents at maximum efficiency levels and increase talk time with intelligent call center technology, like automated dialing, making faster connections and silencing busy signals. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the… | $150 per month per license |
Genesys Multicloud CX (discontinued) | Readymode | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | 17% discount for annual pricing. | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Readymode | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Preview Dialer |
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Core Dialer |
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Call Follow-up and Quality Assurance |
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Genesys Multicloud CX (discontinued) | Readymode | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Dialpad Ai Sales Center Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Readymode | |
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Likelihood to Recommend | 7.7 (147 ratings) | 5.5 (4 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Readymode | |
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Likelihood to Recommend | Discontinued Products | Readymode |
Pros | Discontinued Products | Readymode |
Cons | Discontinued Products | Readymode |
Likelihood to Renew | Discontinued Products | Readymode No answers on this topic |
Usability | Discontinued Products | Readymode No answers on this topic |
Reliability and Availability | Discontinued Products | Readymode No answers on this topic |
Performance | Discontinued Products | Readymode No answers on this topic |
Support Rating | Discontinued Products | Readymode No answers on this topic |
In-Person Training | Discontinued Products | Readymode No answers on this topic |
Online Training | Discontinued Products | Readymode No answers on this topic |
Implementation Rating | Discontinued Products | Readymode No answers on this topic |
Alternatives Considered | Discontinued Products | Readymode |
Scalability | Discontinued Products | Readymode No answers on this topic |
Return on Investment | Discontinued Products | Readymode |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots | Readymode Screenshots |