GoContact vs. IFS Customer Engagement

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoContact
Score 10.0 out of 10
N/A
GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A
IFS Customer Engagement
Score 8.6 out of 10
N/A
IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers.N/A
Pricing
GoContactIFS Customer Engagement
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GoContactIFS Customer Engagement
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
GoContactIFS Customer Engagement
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
GoContact
9.4
2 Ratings
11% above category average
IFS Customer Engagement
-
Ratings
Agent dashboard9.02 Ratings00 Ratings
Validate callers10.02 Ratings00 Ratings
Outbound response9.02 Ratings00 Ratings
Call forwarding9.02 Ratings00 Ratings
Click-to-call (CTC)9.01 Ratings00 Ratings
Warm transfer10.02 Ratings00 Ratings
Predictive dialing10.02 Ratings00 Ratings
Interactive voice response9.02 Ratings00 Ratings
REST APIs10.01 Ratings00 Ratings
Call scripts9.02 Ratings00 Ratings
Call tracking9.02 Ratings00 Ratings
Multichannel integration9.02 Ratings00 Ratings
CRM software integration10.02 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
GoContact
9.4
2 Ratings
10% above category average
IFS Customer Engagement
-
Ratings
Inbound call routing9.92 Ratings00 Ratings
Omnichannel inbound routing9.92 Ratings00 Ratings
Recording9.02 Ratings00 Ratings
Quality management10.01 Ratings00 Ratings
Call analytics9.02 Ratings00 Ratings
Historical reporting9.02 Ratings00 Ratings
Live reporting9.02 Ratings00 Ratings
Customer surveys9.01 Ratings00 Ratings
Customer interaction analytics10.01 Ratings00 Ratings
Best Alternatives
GoContactIFS Customer Engagement
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SAP Service Cloud
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Enterprises
Webex Contact Center
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Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoContactIFS Customer Engagement
Likelihood to Recommend
10.0
(2 ratings)
8.6
(5 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GoContactIFS Customer Engagement
Likelihood to Recommend
GoContact
GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
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IFS
There is genuinely not a lot to dislike about the application. Maybe it's due to legacy implementations and updates, but sometimes the request for service from the suppliers can take too long and is drawn out. IFS Customer Engagement is helping us to make sure we're able to get the right parts to the right resources with appropriate skills for each request. This saves time on resources in planning and optimization of routes. IFS has also allowed connecting to supplier APIs to be able to do real-time stock checks and order to enable us to reduce stock levels to the minimum levels whilst still hitting key targets.
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Pros
GoContact
  • Outbound Campaings
  • Dashboards
  • Scripting
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IFS
  • Strong Supply Chain Module.
  • Asset Management Process is well addressed.
  • IFS Manufacturing Module.
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Cons
GoContact
  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
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IFS
  • Quick response on emails is sought, chat staff sometimes takes time.
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Usability
GoContact
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
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IFS
No answers on this topic
Support Rating
GoContact
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
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IFS
No answers on this topic
Alternatives Considered
GoContact
Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
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IFS
IFS Customer Engagement allows efficient manufacturing reporting for the business to select whether to use standard/default reporting or actual reporting or combined reporting. Since the system has business logic to look through the defined rules, there is minimum manual intervention. IFS Customer Engagement is working throughout the organization in different roles and it is being rolled out to additional countries as part of a replace and enhance strategy.
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Return on Investment
GoContact
  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
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IFS
  • Increased the customer satisfaction.
  • Increased the capacity and the effectiveness of the support agent team.
  • Decreased the time of managing and administrating the call prioritizing.
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ScreenShots