GoContact vs. IFS Customer Engagement
GoContact vs. IFS Customer Engagement
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
GoContact | N/A | GoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech. | N/A | |
IFS Customer Engagement | N/A | IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers. | N/A |
GoContact | IFS Customer Engagement | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
GoContact | IFS Customer Engagement | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
GoContact | IFS Customer Engagement | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
GoContact | IFS Customer Engagement | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GoContact | IFS Customer Engagement | |
---|---|---|
Likelihood to Recommend | 10.0 (2 ratings) | 8.8 (5 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
GoContact | IFS Customer Engagement | |
---|---|---|
Likelihood to Recommend | GoContact | IFS |
Pros | GoContact | IFS |
Cons | GoContact | IFS |
Usability | GoContact | IFS No answers on this topic |
Support Rating | GoContact | IFS No answers on this topic |
Alternatives Considered | GoContact | IFS |
Return on Investment | GoContact | IFS |
ScreenShots |