Gong vs. ZoomInfo Engage

Gong is well-suite to hiding in the background of your zoom calls to record all information. It simultaneously announces its presence and is never called out by clients as intrusive. This has saved our revenue team hours of taking notes each week, and also polishing these notes after the calls. Especially when you have calls back-to-back and aren't able to polish your notes immediately, it's easy to forget the context of your notes. Gong allows us to have the full reference to maintain all call points accurately.

Incentivized

ZoomInfo Engage has been outstanding in setting up automated workflows. It allows us to be more efficient in our day-to-day planning because once you set up a workflow, your planning for the next several days is done. One area for improvement would be to allow other domain emails for marketing. I have my primary domain email, but when I'm reaching out to potential candidates I would rather use a different domain. This is not possible.

Incentivized

• Recommendations to improve (silence time, speaking ratio, etc.)
• Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says
• Transcription - it has been accurate, and helps when trying to learn how to handle rejections

Incentivized

• Track email opens and links clicked
• Auto-voicemail after calls
• Customizable templates
• Easily Integrates into Salesforce
• Easily add PDFs, word Docs., or URLs into templates
• Relevant merge fields.

Incentivized

• Would like to have Gong use AI to alert me when a customer is at risk for attrition
• Would like to make it easier to search on Accounts. When I type into the search field, sometimes multiple accounts appear, and when I click on one, there's an error.

Incentivized

• Hot Prospects - I don't find this particularly useful. A flame in varying colors doesn't tell me anything the Activity doesn't

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

I think the automated workflows and outstanding support are game-changers. I typically won't use a software platform that does not offer exceptional real-time support.

Incentivized

Whoever designed Gong knew what this tool needed to be and needs to provide their clients with. I haven't been in a full-time sales team in a while, and for me it was love at first sight, since I really enjoy training sessions, especially when the team is not afraid of making mistakes or being corrected by other team members. The synergy this tool fosters is something I would always use in these areas of work: Sales, Product, Customer Success, Customer Support

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

I think Gong's really helpful feature was being able to share a link to customer recordings which felt more secure and more easily accessible. Sharing setting was very customizable and allowed Smartling to ensure we were following best practices for security and privacy - this is something i've heard large companies like Accenture have issue with in regards to Zoom

Incentivized

Tellwise is a very promising communication platform for sales but still needs to mature. We chose CirrusInsight in the end.

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Greater collaboration across internal teams
• Improved presentation and conversation skills, based on manager feedback and individual assessment
• Improved patience (must fewer instances of interrupting customers thanks to Gong)
• Customers are more confident in their decisions (when they can rewatch demos)
• Better alignment with customers, since we can be truly present on the call then listen to the recording later instead of taking notes in real-time

Incentivized

• Tellwise has freed up my time to focus on things other than sending emails individually.
• Organizing and editing groups within their tool is a breeze compared to attempting the same in Outlook, for example.

Incentivized