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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Webex App

    Score8.6 out of 10
    N/AThe Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

    $0

    user/month

    Webex Meetings

    Score8.7 out of 10
    N/AWebex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.

    $14.50

    per month per user

    Pricing
    Google VoiceWebex AppWebex Meetings
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Basic Plan
    $0.00
    user/month
    Meet Plan
    $13.50
    user/month
    Meet + Call Plan
    $25.00
    user/month
    Enterprise Plan
    Contact Sales
    Webex Meet
    $14.50
    per month per user
    Webex Suite: Meet + Call
    $25
    per month per user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Google VoiceWebex AppWebex Meetings
    Free Trial
    NoYesYes
    Free/Freemium Version
    NoYesYes
    Premium Consulting/Integration Services
    NoYesYes
    Entry-level Setup FeeNo setup feeOptionalOptional
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Community Pulse
    Google VoiceWebex AppWebex Meetings
    Considered Multiple Products
    Google
    Chose Google Voice
    Google Voice performs similar communication activities compared to many other business service tools. However, one often must integrate other Google apps in order to fully experience the benefits that other platforms experience locally. Voice does have the benefit of merging …
    Incentivized
    Cisco
    Chose Webex App
    Webex (formerly Webex Teams) is a very easy to use and understand tool. It can be compared and used together with Webex Meetings, and if you want more security, you can use Cisco AnyConnect. All Cisco products can coexist with each other and work very simply without …
    Incentivized
    Chose Webex App
    Pretty much the same. But Webex Teams seemed to run a bit smoother (take less local resources) than Microsoft Teams did. So that was a pretty good selling point. Also, it's kinds of a Skype vs. Webex Meetings question. Because obviously Webex Teams works great with Webex …
    Incentivized
    Chose Webex App
    It has more functionality than Zoom. Zoom is only good if one is only looking for normal and audio calling software but if you are looking for a tool which is good for collaboration. Webex App also provides user friendly interface which is useful for both tech and less …
    Incentivized
    Chose Webex App
    I would still use both for different use cases.
    Incentivized
    Chose Webex App
    I just started using this, but it doesn't seem as intuitive as Webex App. The presence status of others is hard to identify/understand. Also, the sync with the application on the mobile device seems not to work properly. It dropped the call I was in through my desktop once I …
    Incentivized
    Chose Webex App
    Zoom and Slack are the go-to platforms in our industry. People just know how to use them when they come into our company because they've been exposed to market share before. That wasn't the case with Cisco Jabber. It felt like a rarity. I keep saying it's a smaller player among …
    Incentivized
    Chose Webex App
    Security aspects applied in all ways of communications, as voice, chat and video, as well as collaboration when you must escalate from a chat discussion to a meeting, or when sharing a document on line or you screen, Webex App offers it natively. Your content is protected, no …
    Incentivized
    Chose Webex App
    Webex App has now integrated the above mentioned into their workflow allowing us to use one tool instead of multiple. We found previous tools in our environment out-dated and decided to move to webex and become an inhouse all webex shop.
    Incentivized
    Chose Webex App
    The optimized and low use of the bandwidth is easy to install and there is a version for PCs and another version for smartphones.
    Incentivized
    Chose Webex App
    Webex App is more integrated with our webex video devices and on-premise CUCM PBX solution and offers better way how to communicate with external participants - customers without the need to use multiple user accounts or instances of the app.
    Incentivized
    Chose Webex App
    Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability …
    Incentivized
    Chose Webex App
    I still actually use both MS/Cisco Teams daily. I've been doing so long it almost feels natural and I mostly have muscle memory as to which contacts are on which platform. Teams between Cisco and MSFT have a similar look and feel but you definitely notice a much tighter …
    Incentivized
    Chose Webex App
    It has more features, a LOT more security, ROI is in the region of up to 10x cheaper than our existing PBXes that are at sites. The Spaces and Teams set up is very easy to do, the extended features, once enabled, are even more so. The fact you can also manage it from a web …
    Incentivized
    Chose Webex App
    The availability of the tool and the follow-up that is given by Cisco to ensure 100% operation or to solve a problem if it occurs, is very good.
    Incentivized
    Chose Webex App
    I think Teams is more seamlessly integrated for functions within Teams, and certainly requires less customer expertise, as most of the heavy lifting is in the Webex cloud. I think that Skype integrates better for traditional federations as Teams really has no native solution …
    Incentivized
    Chose Webex App
    We're currently in the evaluation process of Microsoft Teams. We haven't been at the point of making a decision.
    Incentivized
    Chose Webex App
    When required, we can plan a session with our customers that need support.
    Incentivized
    Chose Webex App
    All of them are similar, the main advantage is using the whole Cisco stack, they integrate easy with a variety of Cisco products. And what makes them shine is the API integration with external tools for task automation.
    Incentivized
    Chose Webex App
    Cisco gives us a deep integration with Cisco on-premise, especially with Cisco Unified Communications Manager.
    Incentivized
    Chose Webex App
    The interface is way friendlier not only for the end user but for the admin. The console is super intuitive that even someone like me that had zero technical background was able to master the administration.
    Incentivized
    Chose Webex App
    Cisco Webex is the tool my organization uses, I was not part of the purchasing decision.
    Incentivized
    Cisco
    Chose Webex Meetings
    We use Webex App for instant messaging, file sharing and calling. Webex Meetings has better features to make virtual meetings more effective.
    Incentivized
    Chose Webex Meetings
    Some of our best practices vs Zoom and Skype include the use of AI and the ability to set clear goals for meetings. Easy navigating Webex features like screen sharing, polling, and Q&A. Testing of camera, microphone, and internet connections and making sure they are working. …
    Incentivized
    Chose Webex Meetings
    Webex Meetings compares to DX80 by being a conference room-like tool.
    Incentivized
    Chose Webex Meetings
    Audio and video quality seems lower than Webex Meetings. Also Slido and Vidcast being included with Webex Meetings at no additional cost make Webex Meetings a more cost effective solution.
    Incentivized
    Chose Webex Meetings
    It is easier to use, more fast to open, have better audio and control the noise reduction technology. Also bring the polls with the Slido, that is very good. In mobile sessions is fast to transfer the user to a desktop meeting and vice versa without impacting the quality of the …
    Incentivized
    Chose Webex Meetings
    This was an organisational decision.
    Incentivized
    Chose Webex Meetings
    Webex Meetings integrates with other Webex products like Slido increasing our engagement and making the meetings or sessions more interactive. Additionally, the virtual backgrounds are highly customisable and the video and audio quality are better than that of other …
    Incentivized
    Chose Webex Meetings
    This platform offers a set of valuable tools that significantly improve communication and foster collaborative work.
    Incentivized
    Chose Webex Meetings
    WebEx meetings have been out long before the beginning of Covid 19. Therefore, it is a product that has been used by many industries in the past, and not just after the pandemic. in WebEx meetings, it is easy to schedule meetings, it is easy to share screens, and it is easy to …
    Incentivized
    Chose Webex Meetings
    We selected Cisco (including Webex meetings) because we had a Cisco on-prem UC platform that integrates to the Webex app which includes meetings. This allowed us to leverage our existing voice investment and have a single app for voice messaging and meetings.
    Incentivized
    Chose Webex Meetings
    I am not a big fan of Zoom but used for some ceremonies. Looks like some old tech, and I feel like it is not secure enough. Webex Meetings look more decent and authenticated, and more secure. CGI uses Teams for all their meetings; it's as good as Webex Meetings.
    Incentivized
    Chose Webex Meetings
    I prefer Webex Meetings vs. Microsoft Teams. I feel like there are better features with Webex. The customers are like most of us, when they have to switch to a new platform (i.e. from MS Teams to Webex) is learning curve and big adjustment. They find features they like and …
    Incentivized
    Chose Webex Meetings
    Best products in Webex suite
    Incentivized
    Chose Webex Meetings
    Webex Meetings meets or exceeds all other tools I've used in the past, both for call quality and tools/options. Some other tools have security issues, or lower tools and option sets, or are more difficult to navigate and use. Webex Meetings has it all and gets it done with ease.
    Incentivized
    Chose Webex Meetings
    My old company used to use a different tool for collab, but when I came to my new role they were using Webex teams and calling. This was so much more easier to navigate. I liked being able to be on the run and still answering calls and attending meetings.
    Incentivized
    Chose Webex Meetings
    I think Webex is the superior product to both Microsoft and Zoom. Microsoft's interface is confusing and the meetings are difficult to join. Zoom's interface seems unfinished and unprofessional like it is designed for consumers and is not appropriate for a business setting.
    Incentivized
    Chose Webex Meetings
    I think the main point is easy to use, without much complexity, along with proper and easy-to-follow documentation. Other tools that we have used and integrate with had higher complexity with not very proper documentation.
    Incentivized
    Chose Webex Meetings
    Zoom and Google Meet are really very good tools but, for me, Webex is the safest and most reliable of all.
    The support Webex offers is unmatched by other vendors.
    Incentivized
    Chose Webex Meetings
    Webex Meetings provide better options for meetings, training, events, and hands-on labs.
    Incentivized
    Chose Webex Meetings
    We still use Cisco Webex Teams but not for scheduling meetings. Microsoft Outlook is still more dependable. They have also enhanced Teams a lot and it's a lot to learn.
    Incentivized
    Chose Webex Meetings
    All tools are good, yet cisco offers broader extensibility and products. However, for an educational setting, I would stress that you need a single app that is fully adapted and customized for educational needs (having Meetings, Teams, Events, etc., causes confusion).
    Incentivized
    Chose Webex Meetings
    Maintains security at all times, so that information is not shared and no one can enter without identifying themselves--a useful tool for communication, screen sharing, recording session, writing comments, in addition to which it allows to have either on PC or cell phone, which …
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    41 Answers
    93%
    Would buy again
    600 Answers
    92%
    Would buy again
    610 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    41 Answers
    98%
    Delivers good value for the price
    523 Answers
    96%
    Delivers good value for the price
    518 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    39 Answers
    94%
    Happy with the feature set
    606 Answers
    94%
    Happy with the feature set
    623 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    27 Answers
    96%
    Lived up to sales and marketing promises
    380 Answers
    96%
    Lived up to sales and marketing promises
    381 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    35 Answers
    95%
    Implementation went as expected
    440 Answers
    97%
    Implementation went as expected
    453 Answers
    Features
    Google VoiceWebex AppWebex Meetings
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    5.3
    53 Ratings
    40% below category average
    Webex App
    -
    Ratings
    Webex Meetings
    -
    Ratings
    Hosted PBX6.025 Ratings00 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)3.027 Ratings00 Ratings00 Ratings
    User templates1.419 Ratings00 Ratings00 Ratings
    Call reports7.046 Ratings00 Ratings00 Ratings
    Directory of employee names9.027 Ratings00 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    8.4
    67 Ratings
    2% above category average
    Webex App
    -
    Ratings
    Webex Meetings
    -
    Ratings
    Answering rules8.546 Ratings00 Ratings00 Ratings
    Call recording8.152 Ratings00 Ratings00 Ratings
    Call park6.422 Ratings00 Ratings00 Ratings
    Call screening10.060 Ratings00 Ratings00 Ratings
    Message alerts9.065 Ratings00 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    7.5
    44 Ratings
    6% below category average
    Webex App
    -
    Ratings
    Webex Meetings
    -
    Ratings
    Video conferencing6.022 Ratings00 Ratings00 Ratings
    Audio conferencing8.039 Ratings00 Ratings00 Ratings
    Video screen sharing8.014 Ratings00 Ratings00 Ratings
    Instant messaging8.027 Ratings00 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    7.2
    63 Ratings
    9% below category average
    Webex App
    -
    Ratings
    Webex Meetings
    -
    Ratings
    Mobile app for iOS6.945 Ratings00 Ratings00 Ratings
    Mobile app for Android7.451 Ratings00 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    -
    Ratings
    Webex App
    8.3
    638 Ratings
    7% above category average
    Webex Meetings
    -
    Ratings
    Task Management00 Ratings8.0362 Ratings00 Ratings
    Gantt Charts00 Ratings7.5173 Ratings00 Ratings
    Scheduling00 Ratings8.7501 Ratings00 Ratings
    Workflow Automation00 Ratings8.4244 Ratings00 Ratings
    Mobile Access00 Ratings8.8600 Ratings00 Ratings
    Search00 Ratings8.3512 Ratings00 Ratings
    Visual planning tools00 Ratings8.5278 Ratings00 Ratings
    Communication
    Comparison of Communication features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    -
    Ratings
    Webex App
    7.8
    680 Ratings
    2% below category average
    Webex Meetings
    -
    Ratings
    Chat00 Ratings9.0670 Ratings00 Ratings
    Notifications00 Ratings8.6661 Ratings00 Ratings
    Discussions00 Ratings8.6612 Ratings00 Ratings
    Surveys00 Ratings8.2349 Ratings00 Ratings
    Internal knowledgebase00 Ratings8.3307 Ratings00 Ratings
    Integrates with GoToMeeting00 Ratings8.4152 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings2.1175 Ratings00 Ratings
    Integrates with Outlook00 Ratings8.8381 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    -
    Ratings
    Webex App
    8.0
    590 Ratings
    1% below category average
    Webex Meetings
    -
    Ratings
    Versioning00 Ratings8.1361 Ratings00 Ratings
    Video files00 Ratings8.5512 Ratings00 Ratings
    Audio files00 Ratings8.6511 Ratings00 Ratings
    Document collaboration00 Ratings8.4474 Ratings00 Ratings
    Access control00 Ratings8.3376 Ratings00 Ratings
    Advanced security features00 Ratings8.7390 Ratings00 Ratings
    Integrates with Google Drive00 Ratings5.1171 Ratings00 Ratings
    Device sync00 Ratings8.5365 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    -
    Ratings
    Webex App
    -
    Ratings
    Webex Meetings
    8.7
    845 Ratings
    10% above category average
    High quality audio00 Ratings00 Ratings9.0840 Ratings
    High quality video00 Ratings00 Ratings9.0832 Ratings
    Low bandwidth requirements00 Ratings00 Ratings8.0800 Ratings
    Mobile support00 Ratings00 Ratings8.6762 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    -
    Ratings
    Webex App
    -
    Ratings
    Webex Meetings
    8.5
    830 Ratings
    7% above category average
    Desktop sharing00 Ratings00 Ratings8.8829 Ratings
    Whiteboards00 Ratings00 Ratings8.1721 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    -
    Ratings
    Webex App
    -
    Ratings
    Webex Meetings
    8.6
    838 Ratings
    5% above category average
    Calendar integration00 Ratings00 Ratings8.7795 Ratings
    Meeting initiation00 Ratings00 Ratings8.5825 Ratings
    Integrates with social media00 Ratings00 Ratings8.4351 Ratings
    Record meetings / events00 Ratings00 Ratings8.9783 Ratings
    Slideshows00 Ratings00 Ratings8.7708 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    -
    Ratings
    Webex App
    -
    Ratings
    Webex Meetings
    8.8
    793 Ratings
    9% above category average
    Live chat00 Ratings00 Ratings8.8772 Ratings
    Audience polling00 Ratings00 Ratings9.0682 Ratings
    Q&A00 Ratings00 Ratings8.6691 Ratings
    Online Events Security
    Comparison of Online Events Security features of Google Voice and Webex App and Webex Meetings
    Feature
    Google Voice
    -
    Ratings
    Webex App
    -
    Ratings
    Webex Meetings
    8.8
    787 Ratings
    8% above category average
    User authentication00 Ratings00 Ratings8.8740 Ratings
    Participant roles & permissions00 Ratings00 Ratings8.8767 Ratings
    Confidential attendee list00 Ratings00 Ratings9.0475 Ratings
    Best Alternatives
    Google VoiceWebex AppWebex Meetings
    Small Businesses
    CallFire
    Score9.7 out of 10
    Flock
    Score9.5 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Troop Messenger
    Score9.8 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Google Meet
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Google VoiceWebex AppWebex Meetings
    Likelihood to Recommend
    7.5
    (73 ratings)
    8.6
    (747 ratings)
    8.8
    (864 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    8.4
    (34 ratings)
    8.4
    (58 ratings)
    Usability
    8.0
    (11 ratings)
    8.9
    (393 ratings)
    8.0
    (117 ratings)
    Availability
    -
    (0 ratings)
    9.3
    (13 ratings)
    8.9
    (441 ratings)
    Performance
    -
    (0 ratings)
    7.7
    (12 ratings)
    9.5
    (416 ratings)
    Support Rating
    7.0
    (35 ratings)
    8.6
    (396 ratings)
    7.9
    (116 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (4 ratings)
    8.8
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (7 ratings)
    8.5
    (6 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    7.1
    (16 ratings)
    9.7
    (22 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (15 ratings)
    7.3
    (15 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    7.3
    (10 ratings)
    Ease of integration
    -
    (0 ratings)
    8.6
    (12 ratings)
    10.0
    (10 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (12 ratings)
    8.3
    (412 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    8.9
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (11 ratings)
    9.6
    (12 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.7
    (13 ratings)
    9.9
    (13 ratings)
    User Testimonials
    Google VoiceWebex AppWebex Meetings
    Likelihood to Recommend
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    Cisco
    It's perfect for project rooms for collaborative work, file sharing, quick reporting and incident handling, and initiating conversations via chat, voice, and video. Some more formal matters are better handled by email. There's a greater chance they won't get lost, and if we want to revisit them months or even years later, we'll be able to find them more easily.
    Read full review
    Cisco
    The first reason is the ease of use and availability, which makes WebEx work for all. The quality of audio and video is adorable. As a business development associate, I must make an impression on the other side, and WebEx helps me make first impressions. A few features are complex for new users but can be resolved.
    Incentivized
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Cisco
    • The online meeting within the internal team using Webex App is always a good experience as it helps well in sharing screen, and any content for that matter.
    • It helps in arranging online interviews and it is also very good experience using the web version of Webex App.
    • It also helps in arranging online training sessions and webinars which generally involve huge number of participants generally over 200+ participants and Webex App handles it very well.
    Incentivized
    Read full review
    Cisco
    • Anywhere at anytime virtual meetings and conferences.
    • Secure collaboration end-to-end.
    • Webex Assistant, I like this feature every much.
    • Customizable layouts as needs arise.
    • Great User Interface (UI).
    • Historical capture of meetings.
    • The shape and gesture recognition features using AI.
    • Note-taking.
    • Close Captioning in various languages.
    Incentivized
    Read full review
    Cons
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    Cisco
    • Compared to zoom, I think the user experience is not as good.
    • I am not familiar with more detailed options; maybe they are too hidden: how do I integrate Slido better?
    • Not a fan of a mobile app. Maybe needs some improvement.
    Incentivized
    Read full review
    Cisco
    • Only a few options are there for non-verbal feedback like hand raising or emoji reactions. They should work on it as expressing understanding or agreement would help collaborate with the cross-functional teams.
    • More options for creating custom workflows and integrations with internal tools would be helpful and the whiteboard also looks basic compared to other similar tools. I think, adding features like sticky notes and freehand drawing would be a great boost.
    • The mobile app is functional but I find it less intuitive and feature-rich compared to the desktop version. Should have parity in features and a more user-friendly interface will become more helpful for mobile users like me who sometimes conduct or attend meetings on the go.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    Cisco
    While Webex has strong adoption on the administrative side, the LTI tool for Webex is lacking some important support for teaching and learning. Therefore, faculty do not see much value in Webex and prefer to use other tools that are easier to access and more likely to benefit their students within the LMS. Webex has not been the easiest to work with for identifying pedagogical roadmap improvements, especially compared to competitors who work closely in the education space
    Incentivized
    Read full review
    Cisco
    Because Webex Meetings is known for its consistent performance, with high quality audio and video that works well even in low bandwidth situations. This makes it a dependable tool for both small and large meetings without worrying about technical glitches. Also, the platform is easy to navigate, both for meeting hosts and participants. Features like screen sharing, chat, and breakout rooms are intuitive
    Incentivized
    Read full review
    Usability
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    Cisco
    Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
    Incentivized
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    Cisco
    Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
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    Reliability and Availability
    Google
    No answers on this topic
    Cisco
    I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
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    Cisco
    So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
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    Performance
    Google
    No answers on this topic
    Cisco
    On standalone it works fine, it used to consume a considerable amount of system resources in the past, but with updates and upgrades, this has improved quite a lot. As far as integrations with other systems, we have not come across any critical issues with the app.
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    Cisco
    We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
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    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
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    Cisco
    Talking about Webex App technical support is talking about the quality because they are always attentive and willing to attend to our needs, and the response is immediate; every time we have needed help to solve a problem or find out a function, they have not responded quickly, Cisco has always been characterized by being efficient and deserving 10 points.
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    Cisco
    The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
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    In-Person Training
    Google
    No answers on this topic
    Cisco
    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
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    Cisco
    It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
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    Online Training
    Google
    No answers on this topic
    Cisco
    I would rate the online training 8/10. It provided clear and well-structured content, making it easy to understand the core features of Webex. However, I believe it could have been more interactive, with practical exercises or real-life scenarios to enhance user engagement. More advanced topics or troubleshooting guides could also be helpful for deeper learning.
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    It was very interactive and well explained. The trainor is very much knowledgeable of the product. He was able to answer all of our inquiries in a timely and professional manner. There were lots of exercises done during the duration of the training to ensure that we have a better view on what to expect from the product.
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    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
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    Cisco
    There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
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    Cisco
    That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
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    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
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    Cisco
    Microsoft Teams is the main competitor of the Webex App. But it provides services for less cost than Webex App. And also teams are used by majority of companies in software industries due to its support for other Microsoft services.
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    Cisco
    The ability to transfer multimedia files directly into the platform and a very robust free plan helped me make the decision to try out Webex Meetings. Easy to set up in a company environment and accessible once the learning curve and sign up process are complete. In-platform web navigating is also a nice feature when onboarding new staff or doing market research.
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    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
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    Cisco
    No answers on this topic
    Cisco
    We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
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    Scalability
    Google
    No answers on this topic
    Cisco
    Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
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    Cisco
    I work for a Fortune 500 company with many employees so I can testify to its usability for large corporations. In addition, I use the software within my small team of sales reps so it is always usable on a small scale as well. In my eyes, this tool is scalable for businesses of all sizes without any hiccups or issues.
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    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
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    Cisco
    No answers on this topic
    Cisco
    It is a user friendly application. We have had no adoption problems within the company.
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    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
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    Cisco
    • Comfort in switching multiple OS platforms, when there is similar UI design.
    • HD video quality and HD screen share, make up presentations look more professional and standardized.
    • Less call/meeting drops as seen in other platforms applications.
    • Builds a level of trust, when we connect on Cisco's application platform with customers who are having their whole communication infrastructure shifted to Cisco Webex App.
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    Cisco
    • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
    • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
    • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
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    ScreenShots