Likelihood to Recommend Go To Resolve is an ideal solution for larger organizations that span multiple offices/locations. In our case, we work for an international corporation that spans across the nation. Our IT department is typically outsourced from the United States, and we have one in-house IT staff member who looks after the hardware concerns more commonly. With the large number of staff working for our organization, we can be demanding in terms of needing technical support. GoTo Resolve has made this much more practical and convenient for our organization.
Read full review SyncroMSP (Servably, Inc)
SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use
Read full review Pros Provides a means to quickly connect and remotely control a client's workstation. Has a great interface that guides the attendee through the entire process, while outlining where they actually are for the host. Allows seamless transitions and additions of other support accounts to join an ongoing remote session. Read full review SyncroMSP (Servably, Inc)
Integration with other solutions. Syncro partners with a number of vendors (such as AV related software), which seamlessly integrates with the solution - at an extremely affordable price. The RMM part of the solution works as it needs to - providing us with remote access to our clients systems. Whilst basic, it does the job perfectly and effortlessly. Simple interface. Some MSP software becomes overly complex - Syncro takes the hassle out of these complex systems by providing our team with an easy to navigate solution. Read full review Cons User Interface Customization: While Goto Resolve's interface is user-friendly, it has limited customization options. Mobile App: Goto Resolve doesn't have a dedicated mobile app, which can be inconvenient for users who need to access the platform on the go. Custom Reporting: While Goto Resolve offers various reports, it lacks the ability to create custom reports. Read full review SyncroMSP (Servably, Inc)
Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great. Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial Read full review Likelihood to Renew I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
Read full review SyncroMSP (Servably, Inc)
Usability User interface is extremely intuitive. It is very easy to use. No training needed for my technicians. GoTo Resolve has made it easy for me to provide remote assistance to users from anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.
Read full review SyncroMSP (Servably, Inc)
Reliability and Availability Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
Read full review SyncroMSP (Servably, Inc)
Performance If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Read full review SyncroMSP (Servably, Inc)
Support Rating Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
Read full review SyncroMSP (Servably, Inc)
Implementation Rating GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
Read full review SyncroMSP (Servably, Inc)
Alternatives Considered In
NinjaOne , The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing them from emails that are received. Similarly, attachments have the ability to filter what passes through; some attachment objects, like eml files, are dropped. On the other hand, GoTo Resolve offers seamless Ticketing System.
Read full review SyncroMSP (Servably, Inc)
Syncro does not have every bell or whistle (especially when compared with
Kaseya VSA ). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus
Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option.
Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP
Read full review Return on Investment We managed to work in a way that was impossible before these kinds of tools were offered in the market The program is constantly evolving to try to fix bugs and that can affect the day-to-day use. If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future Read full review SyncroMSP (Servably, Inc)
The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously. The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team. Read full review ScreenShots