HaloITSM vs. Microsoft Dynamics 365 Customer Service
HaloITSM vs. Microsoft Dynamics 365 Customer Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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HaloITSM | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user | |
Microsoft Dynamics 365 Customer Service | N/A | Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations. | $50 per month per user |
HaloITSM | Microsoft Dynamics 365 Customer Service | |||||||||||||||
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | There is 15% discount for all charities, educational institutions and non-profit organisations. | — | ||||||||||||||
More Pricing Information |
HaloITSM | Microsoft Dynamics 365 Customer Service | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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HaloITSM | Microsoft Dynamics 365 Customer Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HaloITSM | Microsoft Dynamics 365 Customer Service | |
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Likelihood to Recommend | 9.0 (12 ratings) | 10.0 (1 ratings) |
Usability | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (1 ratings) | - (0 ratings) |
HaloITSM | Microsoft Dynamics 365 Customer Service | |
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Likelihood to Recommend | Halo Service Solutions | Microsoft |
Pros | Halo Service Solutions | Microsoft |
Cons | Halo Service Solutions | Microsoft |
Usability | Halo Service Solutions | Microsoft No answers on this topic |
Support Rating | Halo Service Solutions | Microsoft No answers on this topic |
Alternatives Considered | Halo Service Solutions | Microsoft |
Return on Investment | Halo Service Solutions | Microsoft |
ScreenShots | HaloITSM Screenshots |