What users are saying about
2 Ratings
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Score 10 out of 100
5 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Help.com is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

10.0

Help.com

100%
1 Rating
9.7

Provide Support Live Chat

97%
3 Ratings

Support Rating

10.0

Help.com

100%
2 Ratings
9.7

Provide Support Live Chat

97%
6 Ratings

Likelihood to Recommend

Help.com

Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
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Provide Support Live Chat

Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
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Pros

Help.com

  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
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Provide Support Live Chat

  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
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Cons

Help.com

  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
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Provide Support Live Chat

  • Does not allow us to flag a particular 'consumer' as a scammer.
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Pricing Details

Help.com

Starting Price

$0 per simultaneous active user

Editions & Modules

Help.com editions and modules pricing
EditionModules
Help.com Chat$80 per month1

Footnotes

  1. per simultaneous active user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Help.com Chat comes with unlimited logins and scales with your business.

Provide Support Live Chat

Starting Price

Editions & Modules

Provide Support Live Chat editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Help.com

    Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.
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    Provide Support Live Chat

    They are there when I need them.
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    Alternatives Considered

    Help.com

    Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

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    Provide Support Live Chat

    We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
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    Return on Investment

    Help.com

    • Positive with inbound sales prospects
    • Positive with current client sales
    • Positive with customer support SLA
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    Provide Support Live Chat

    • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
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    Screenshots

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