What users are saying about
2 Ratings
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Score 10 out of 100
5 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Help.com

Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
Brittany Schwarz | TrustRadius Reviewer

Provide Support Live Chat

Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
Kimberly Graham | TrustRadius Reviewer

Pros

Help.com

  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
Brittany Schwarz | TrustRadius Reviewer

Provide Support Live Chat

  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
Tim Regas | TrustRadius Reviewer

Cons

Help.com

  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
Brittany Schwarz | TrustRadius Reviewer

Provide Support Live Chat

  • Does not allow us to flag a particular 'consumer' as a scammer.
Kimberly Graham | TrustRadius Reviewer

Support Rating

Help.com

Help.com 10.0
Based on 2 answers
Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.
Brittany Schwarz | TrustRadius Reviewer

Provide Support Live Chat

Provide Support Live Chat 9.7
Based on 6 answers
They are there when I need them.
Steven Woodall | TrustRadius Reviewer

Alternatives Considered

Help.com

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

Brittany Schwarz | TrustRadius Reviewer

Provide Support Live Chat

We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
Tim Regas | TrustRadius Reviewer

Return on Investment

Help.com

  • Positive with inbound sales prospects
  • Positive with current client sales
  • Positive with customer support SLA
Brittany Schwarz | TrustRadius Reviewer

Provide Support Live Chat

  • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
Kimberly Graham | TrustRadius Reviewer

Screenshots

Pricing Details

Help.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Help.com Editions & Modules

Edition
Help.com Chat$80 per month1
  1. per simultaneous active user
Additional Pricing Details
Help.com Chat comes with unlimited logins and scales with your business.

Provide Support Live Chat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Provide Support Live Chat Editions & Modules

Additional Pricing Details

Add comparison