What users are saying about
27 Ratings
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Score 7.7 out of 100
7 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Higher Logic Community

Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed
Victoria Holmen | TrustRadius Reviewer

Tribe Community Platform

It’s great for mid-sized businesses and enterprise companies. It has a lot of out-of-the-box offerings, but at the same time you can customize and take it to the next level with a bit of in-house engineering mojo.
Anonymous | TrustRadius Reviewer

Pros

Higher Logic Community

  • Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees.
  • Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL.
  • They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community.
Theresa Grier | TrustRadius Reviewer

Tribe Community Platform

  • Straightforward setup and configuration
  • Embeddable widgets to add community experience directly inside the site
  • Cost effective compared to other products based on the available features
  • Dedicated and super responsive account managers
  • Relatively easy integration using the API
Dwana Renner | TrustRadius Reviewer

Cons

Higher Logic Community

  • Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
Michelle Bovee Martin | TrustRadius Reviewer

Tribe Community Platform

  • Terrible user experience (especially on mobile), way too overclutered
  • Restricted to Tribe's default layout
  • You have to pay $85/m - $249/m to get access to apps, support and remove Tribe logo
  • Looks pretty old and works rather slowly
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Higher Logic Community

Higher Logic Community 10.0
Based on 1 answer
They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
Anonymous | TrustRadius Reviewer

Tribe Community Platform

No score
No answers yet
No answers on this topic

Usability

Higher Logic Community

Higher Logic Community 7.0
Based on 2 answers
The software is not that simple to use when you have to get volunteers involved in the content assembly process. The content management system that is native to Higher Logic could improve to make the task of training volunteers far easier. Given its simplicity, it is hard for the system to rival more developed websites that use advanced CMS software.
Anonymous | TrustRadius Reviewer

Tribe Community Platform

Tribe Community Platform 9.1
Based on 3 answers
Tribe Community Platform is inspired by modern social networks. The team behind Tribe Community Platform has carefully studied the user behavior on online networks to add the best practices to their platform.
Mit Thakkar | TrustRadius Reviewer

Performance

Higher Logic Community

No score
No answers yet
No answers on this topic

Tribe Community Platform

Tribe Community Platform 9.1
Based on 2 answers
It is fast, easy to configure, and does what it promises. Also, the pricing based on monthly active users is great in comparison to other solution who simply charge based on the registered users.
Anonymous | TrustRadius Reviewer

Support Rating

Higher Logic Community

Higher Logic Community 10.0
Based on 1 answer
Support has always been very good from Higher Logic. Easy to submit a help desk ticket and easy to get answers when appropriate. The customer service level of Higher Logic is of great quality and their staff takes the time to address the issues at hand as quickly as possible.
Anonymous | TrustRadius Reviewer

Tribe Community Platform

Tribe Community Platform 7.7
Based on 4 answers
The Support and Success team have been highly responsive, in general, most of the queries get answered within a day (sometimes even a few hours). They helped us immensely with brainstorming and suggesting the best practices to set up the community for success during our onboarding period. Some of our suggestions to add certain features were well-accepted and the product team worked on them to solve the issues.
Jeremy Renner | TrustRadius Reviewer

Alternatives Considered

Higher Logic Community

Higher Logic allowed for flexibility without compromising structure. It enables us to create communities and to use community content and data across a number of systems while giving us the flexibility to manage communities without the need for express oversight from our IT team. It also gives us tools that go beyond online discussions to include online mentorship and advocacy programs that feed into our online community.
Luke Zimmer | TrustRadius Reviewer

Tribe Community Platform

It's easy to use and also many of my colleagues recommend Tribe Community Platform which can help us to engage with more of our audience easily.
Mit Thakkar | TrustRadius Reviewer

Return on Investment

Higher Logic Community

  • The community laid dormant for a while before we revitalized, but it has encouraged more communication between members and then when they have the chance to meet at our annual meeting, they feel like they already know each other and want to sign up for the meeting to communicate with their new friends.
Megan Kavy | TrustRadius Reviewer

Tribe Community Platform

  • Better search presence via user-generated content.
  • Powerful customer engagement.
  • Self-service (deflecting support tickets).
  • Feedback collection.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Higher Logic Community

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Higher Logic Community Editions & Modules

Additional Pricing Details

Tribe Community Platform

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Tribe Community Platform Editions & Modules

Edition
Free$0.00
Plus$49.002
Premium$199.002
EnterpriseContact us
  1. per month
Additional Pricing Details

Add comparison