What users are saying about
19 Ratings
19 Ratings
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Score 5.5 out of 100
16 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Sales Force Automation

    Highrise

    Feature Set Not Supported
    N/A
    8.8

    Less Annoying CRM

    88%
    Less Annoying CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    Workflow management

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Territory management

    N/A
    0 Ratings
    8.7
    87%
    3 Ratings

    Opportunity management

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.8
    88%
    6 Ratings

    Contract management

    N/A
    0 Ratings
    7.5
    75%
    5 Ratings

    Quote & order management

    N/A
    0 Ratings
    6.9
    69%
    4 Ratings

    Interaction tracking

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    4 Ratings

    Customer Service & Support

    Highrise

    Feature Set Not Supported
    N/A
    9.4

    Less Annoying CRM

    94%
    Less Annoying CRM ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    8.8
    88%
    6 Ratings

    Help desk management

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Marketing Automation

    Highrise

    Feature Set Not Supported
    N/A
    8.5

    Less Annoying CRM

    85%
    Less Annoying CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    6 Ratings

    Email marketing

    N/A
    0 Ratings
    8.1
    81%
    5 Ratings

    CRM Project Management

    Highrise

    Feature Set Not Supported
    N/A
    8.3

    Less Annoying CRM

    83%
    Less Annoying CRM ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Reporting

    N/A
    0 Ratings
    7.8
    78%
    5 Ratings

    CRM Reporting & Analytics

    Highrise

    Feature Set Not Supported
    N/A
    7.5

    Less Annoying CRM

    75%
    Less Annoying CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.4
    74%
    4 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    5 Ratings

    Customizable reports

    N/A
    0 Ratings
    6.8
    68%
    4 Ratings

    Customization

    Highrise

    Feature Set Not Supported
    N/A
    9.1

    Less Annoying CRM

    91%
    Less Annoying CRM ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    API for custom integration

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Platform

    Highrise

    Feature Set Not Supported
    N/A
    8.5

    Less Annoying CRM

    85%
    Less Annoying CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.5
    85%
    6 Ratings

    Security

    Highrise

    Feature Set Not Supported
    N/A
    8.2

    Less Annoying CRM

    82%
    Less Annoying CRM ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.2
    82%
    5 Ratings

    Attribute Ratings

    • Less Annoying CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    Highrise

    90%
    10 Ratings
    10.0

    Less Annoying CRM

    100%
    9 Ratings

    Likelihood to Renew

    8.2

    Highrise

    82%
    9 Ratings

    Less Annoying CRM

    N/A
    0 Ratings

    Usability

    9.0

    Highrise

    90%
    1 Rating

    Less Annoying CRM

    N/A
    0 Ratings

    Support Rating

    9.0

    Highrise

    90%
    2 Ratings
    9.1

    Less Annoying CRM

    91%
    2 Ratings

    Likelihood to Recommend

    Highrise

    We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
    Anonymous | TrustRadius Reviewer

    Less Annoying CRM

    My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
    Charles Harte | TrustRadius Reviewer

    Pros

    Highrise

    • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
    • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
    • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
    • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
    Averill Earls | TrustRadius Reviewer

    Less Annoying CRM

    • The customization is the key that allows this CRM to help us be successful.
    • Organization is easy and it keeps us on task.
    • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
    • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
    Jenny Steadman | TrustRadius Reviewer

    Cons

    Highrise

    • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
    • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
    Derek Jones | TrustRadius Reviewer

    Less Annoying CRM

    • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
    • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
    Kira Solomon | TrustRadius Reviewer

    Pricing Details

    Highrise

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $4 Per User Per Month

    Highrise Editions & Modules

    Edition
    Highrise$4.001
    1. Per User Per Month
    Additional Pricing Details

    Less Annoying CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $15 per month

    Less Annoying CRM Editions & Modules

    Edition
    Always$101
    1. per user, per month
    Additional Pricing Details
    The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

    Likelihood to Renew

    Highrise

    Highrise 8.2
    Based on 9 answers
    Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
    Rachel Panush | TrustRadius Reviewer

    Less Annoying CRM

    No score
    No answers yet
    No answers on this topic

    Usability

    Highrise

    Highrise 9.0
    Based on 1 answer
    It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
    Derek Jones | TrustRadius Reviewer

    Less Annoying CRM

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Highrise

    Highrise 9.0
    Based on 2 answers
    They are quick and SO nice. They are very friendly and are eager to help.
    Denice Castillo | TrustRadius Reviewer

    Less Annoying CRM

    Less Annoying CRM 9.1
    Based on 2 answers
    Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
    Ray Lévesque, MA | TrustRadius Reviewer

    Alternatives Considered

    Highrise

    Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
    Blake Baron | TrustRadius Reviewer

    Less Annoying CRM

    There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
    Paula Darnell | TrustRadius Reviewer

    Return on Investment

    Highrise

    • Better customer service, I am able to look up client info in a more organized way
    • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
    • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
    Stephanie Belleville | TrustRadius Reviewer

    Less Annoying CRM

    • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
    Matt McCray | TrustRadius Reviewer

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