What users are saying about
11 Ratings
7 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    mSalesApp

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    mSalesApp

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • mSalesApp is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    8.2

    mSalesApp

    82%
    1 Rating

    Usability

    3.0

    Hiver

    30%
    1 Rating

    mSalesApp

    N/A
    0 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating

    mSalesApp

    N/A
    0 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Peercore Australia

    Very useful solution prior, during, and after meeting client
    • Prior--Useful to know everything about the client prior to meet up, including buying patterns, credit history, last order, etc.
    • During--Instant order undertaking, promote new or slow moving stock, collections on the go
    • After--Advantage of not having to duplicate entries (such as handwritten orders) reduces followup activity
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Peercore Australia

    • Realtime access to inventory, including promotions and help to sell more and sell better
    • All customer information and history in the palm of your hand ensures better and more efficient service
    • Totally eliminates paperwork; sales team does not have to carry paperwork or duplicate entries
    • Immediate order undertaking with customer sign on glass confirmation
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Peercore Australia

    • Would like it to expand in to a mini ERP with other modules such as CRM, WMS, TMS
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    mSalesApp

    Starting Price

    $0

    Editions & Modules

    mSalesApp editions and modules pricing
    EditionModules
    Monthly1991
    Annual21892

    Footnotes

    1. three users per month, full functionality
    2. three users per month, full functionality

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    *If you need integration with any other Systems Contact Us.

    Usability

    Hiver

    Easy to use
    Read full review

    Peercore Australia

    No answers on this topic

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    Peercore Australia

    No answers on this topic

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    Peercore Australia

    No answers on this topic

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    Peercore Australia

    • Very positive and instant impact with accuracy and efficiency
    • Overall objective achieved with immediate increase in sales and revenue
    • We experienced ROI with three months
    Read full review

    Screenshots

    Add comparison