What users are saying about
6 Ratings
9 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Zoho Connect

If you are already using other Zoho products, it's really easy to implement.
The UI can be a bit daunting at first, so prepare to have a sharp learning curve, at least in the beginning.
You'll need at least one internal user who is intermediate level comfortable with the suite.
If you have lots of cross platform OS to deal with, Zoho Connect does help present a unified front end to all users.
Robert Hiramoto | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Zoho Connect
Organize and prioritize service tickets
Hiver
8.8
Zoho Connect
Ticket creation and submission
Hiver
9.1
Zoho Connect
Ticket response
Hiver
9.1
Zoho Connect

Multi-Channel Help

Hiver
9.1
Zoho Connect
Email support
Hiver
9.1
Zoho Connect

Project Management

Hiver
Zoho Connect
7.6
Task Management
Hiver
Zoho Connect
8.5
Gantt Charts
Hiver
Zoho Connect
7.5
Scheduling
Hiver
Zoho Connect
8.5
Workflow Automation
Hiver
Zoho Connect
6.5
Mobile Access
Hiver
Zoho Connect
7.0
Search
Hiver
Zoho Connect
7.5
Visual planning tools
Hiver
Zoho Connect
7.5

Communication

Hiver
Zoho Connect
7.8
Chat
Hiver
Zoho Connect
8.5
Notifications
Hiver
Zoho Connect
7.5
Discussions
Hiver
Zoho Connect
8.5
Surveys
Hiver
Zoho Connect
7.0
Internal knowledgebase
Hiver
Zoho Connect
6.0
Integrates with GoToMeeting
Hiver
Zoho Connect
9.0
Integrates with Gmail and Google Hangouts
Hiver
Zoho Connect
9.0
Integrates with Outlook
Hiver
Zoho Connect
7.0

File Sharing & Management

Hiver
Zoho Connect
8.0
Versioning
Hiver
Zoho Connect
7.5
Video files
Hiver
Zoho Connect
7.5
Audio files
Hiver
Zoho Connect
7.5
Document collaboration
Hiver
Zoho Connect
8.0
Access control
Hiver
Zoho Connect
7.0
Advanced security features
Hiver
Zoho Connect
10.0
Integrates with Google Drive
Hiver
Zoho Connect
9.0
Device sync
Hiver
Zoho Connect
7.5

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Zoho Connect

  • Zoho Connect has real-time discussion options, which helps us engage with all team members.
  • Also, the calendar management feature is well embedded on Zoho Connect, helping us organize our events.
  • Zoho Connect has data security techniques, ensuring our company remains incredibly outstanding.
  • Lastly, we use Zoho Connect for event management, and session scheduling.
Jessie Lessit | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Zoho Connect

  • The UI and all of the tools can be really overwhelming
  • The mobile app is a bit behind in functionality
  • It's easy to have too many chats open at the same time and no easy dismissal
Robert Hiramoto | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Zoho Connect

Zoho Connect has real time discussion forums, which are essential in brainstorming and idea generation. Furthermore, there is the decision tree, which is enhanced by the knowledge based management feature. Zoho Connect has a social media tagging option, so advanced and efficient in connect with those on social sites. Finally, Zoho Connect has privacy option, and data security procedures, which are always active
Jessie Lessit | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Zoho Connect

  • If you already have other Zoho suites in place, the choice is easy. You'll see results rather quickly.
  • Be prepared to spend time learning the tool. The documentation is a little behind, and not detailed at times.
  • Good cross platform tool.
  • The free trial of 25 users is not bad.
Robert Hiramoto | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Zoho Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Connect Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison