What users are saying about
27 Ratings
161 Ratings
27 Ratings
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Score 8.7 out of 100
161 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • Oracle CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Platform

Sales Force Automation

6.5

HoneyBook

65%
7.9

Oracle CRM

79%
Oracle CRM ranks higher in 9/9 features

Customer data management / contact management

6.3
63%
9 Ratings
8.7
87%
24 Ratings

Workflow management

6.0
60%
8 Ratings
7.3
73%
24 Ratings

Opportunity management

6.7
67%
8 Ratings
7.7
77%
22 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.4
64%
8 Ratings
7.1
71%
22 Ratings

Contract management

7.9
79%
9 Ratings
7.9
79%
20 Ratings

Quote & order management

6.8
68%
7 Ratings
8.2
82%
21 Ratings

Interaction tracking

5.6
56%
7 Ratings
8.1
81%
23 Ratings

Territory management

N/A
0 Ratings
7.2
72%
23 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.4
84%
20 Ratings

Customer Service & Support

5.6

HoneyBook

56%
8.0

Oracle CRM

80%
Oracle CRM ranks higher in 3/3 features

Case management

5.3
53%
5 Ratings
8.2
82%
23 Ratings

Help desk management

6.0
60%
6 Ratings
7.5
75%
23 Ratings

Call center management

N/A
0 Ratings
8.3
83%
21 Ratings

Marketing Automation

4.9

HoneyBook

49%
8.0

Oracle CRM

80%
Oracle CRM ranks higher in 2/2 features

Lead management

4.9
49%
7 Ratings
8.6
86%
21 Ratings

Email marketing

N/A
0 Ratings
7.5
75%
19 Ratings

CRM Project Management

6.0

HoneyBook

60%
8.3

Oracle CRM

83%
Oracle CRM ranks higher in 3/3 features

Task management

5.3
53%
9 Ratings
8.6
86%
22 Ratings

Billing and invoicing management

7.1
71%
8 Ratings
8.1
81%
18 Ratings

Reporting

5.6
56%
8 Ratings
8.1
81%
21 Ratings

CRM Reporting & Analytics

4.7

HoneyBook

47%
7.9

Oracle CRM

79%
Oracle CRM ranks higher in 3/3 features

Customizable reports

4.7
47%
6 Ratings
7.4
74%
23 Ratings

Forecasting

N/A
0 Ratings
8.4
84%
22 Ratings

Pipeline visualization

N/A
0 Ratings
7.9
79%
21 Ratings

Customization

6.1

HoneyBook

61%
7.3

Oracle CRM

73%
Oracle CRM ranks higher in 4/4 features

Custom fields

6.7
67%
8 Ratings
8.5
85%
23 Ratings

Custom objects

5.5
55%
8 Ratings
6.8
68%
23 Ratings

Scripting environment

N/A
0 Ratings
7.5
75%
21 Ratings

API for custom integration

N/A
0 Ratings
6.6
66%
22 Ratings

Security

5.6

HoneyBook

56%
8.5

Oracle CRM

85%
Oracle CRM ranks higher in 2/2 features

Single sign-on capability

6.0
60%
6 Ratings
8.7
87%
21 Ratings

Role-based user permissions

5.2
52%
7 Ratings
8.4
84%
23 Ratings

Platform

6.4

HoneyBook

64%
9.7

Oracle CRM

97%
Oracle CRM ranks higher in 1/1 features

Mobile access

6.4
64%
8 Ratings
9.7
97%
18 Ratings

Social CRM

HoneyBook

Feature Set Not Supported
N/A
8.2

Oracle CRM

82%
Oracle CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.3
83%
17 Ratings

Social engagement

N/A
0 Ratings
8.2
82%
17 Ratings

Integrations with 3rd-party Software

HoneyBook

Feature Set Not Supported
N/A
7.4

Oracle CRM

74%
Oracle CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
7.6
76%
19 Ratings

Compensation management

N/A
0 Ratings
7.3
73%
16 Ratings

Attribute Ratings

  • Oracle CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

7.6

HoneyBook

76%
9 Ratings
8.7

Oracle CRM

87%
24 Ratings

Likelihood to Renew

9.0

HoneyBook

90%
1 Rating

Oracle CRM

N/A
0 Ratings

Usability

7.1

HoneyBook

71%
7 Ratings
8.6

Oracle CRM

86%
2 Ratings

Availability

HoneyBook

N/A
0 Ratings
9.0

Oracle CRM

90%
2 Ratings

Performance

HoneyBook

N/A
0 Ratings
8.1

Oracle CRM

81%
4 Ratings

Support Rating

7.2

HoneyBook

72%
7 Ratings
7.6

Oracle CRM

76%
4 Ratings

Online Training

HoneyBook

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Implementation Rating

HoneyBook

N/A
0 Ratings
7.7

Oracle CRM

77%
4 Ratings

Configurability

HoneyBook

N/A
0 Ratings
10.0

Oracle CRM

100%
1 Rating

Product Scalability

HoneyBook

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Vendor post-sale

HoneyBook

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Vendor pre-sale

HoneyBook

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Likelihood to Recommend

HoneyBook

I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
Read full review

Oracle

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Read full review

Pros

HoneyBook

  • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
  • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
  • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
  • The app helps me feel connected to my leads and data while I'm away from my computer.
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Oracle

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Read full review

Cons

HoneyBook

  • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
  • The transaction fees for instant deposits are expensive.
  • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
  • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
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Oracle

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Read full review

Pricing Details

HoneyBook

Starting Price

$390 Year

Editions & Modules

HoneyBook editions and modules pricing
EditionModules
Unlimited Plan - Annual$3901
$1 Promo$1 Per Month2
Unlimited Plan - Monthly$393

Footnotes

  1. Year
  2. 6 Months Promo Code = ONLY1
  3. Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For the first 6 months, get HoneyBook for $1 per month with code ONLY1!

Oracle CRM

Starting Price

Editions & Modules

Oracle CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    HoneyBook

    Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.
    Read full review

    Oracle

    No answers on this topic

    Usability

    HoneyBook

    This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
    Read full review

    Oracle

    I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
    Read full review

    Reliability and Availability

    HoneyBook

    No answers on this topic

    Oracle

    I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
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    Performance

    HoneyBook

    No answers on this topic

    Oracle

    I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
    Read full review

    Support Rating

    HoneyBook

    They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
    Read full review

    Oracle

    Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
    Read full review

    Online Training

    HoneyBook

    No answers on this topic

    Oracle

    It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
    Read full review

    Implementation Rating

    HoneyBook

    No answers on this topic

    Oracle

    If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
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    Alternatives Considered

    HoneyBook

    We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.
    Read full review

    Oracle

    I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
    Read full review

    Scalability

    HoneyBook

    No answers on this topic

    Oracle

    In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
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    Return on Investment

    HoneyBook

    • Workflow/task management has increased our bookings and saved lost opportunities by 25%.
    • Customization of brochures and contracts allows us to fully represent our brand through the sales process.
    Read full review

    Oracle

    • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
    Read full review

    Screenshots

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