What users are saying about
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Top Rated
27 Ratings
15 Ratings
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Score 4 out of 100

Nexthink

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27 Ratings
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Score 9.1 out of 100

Attribute Ratings

  • Nexthink is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

HP BTODiscontinued

80%
1 Rating
9.1

Nexthink

91%
12 Ratings

Likelihood to Recommend

Hewlett Packard Enterprise

HP Openview really helped us when we migrated our old SAP Data from IBM Platform to OpenText.
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Nexthink

I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
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Pros

Hewlett Packard Enterprise

  • SAP Batch Job monitoring.
  • File Systems
  • Database Montioring
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Nexthink

  • It allows for an IT department to be proactive with finding/solving issues before they happen
  • It allows for a company to have a great tool for engaging with end users using campaigns/surveys
  • It shows the full overall picture of a device/network connections when troubleshooting user issues.
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Cons

Hewlett Packard Enterprise

  • Monitoring interface should be more user friendly.
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Nexthink

  • The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
  • Some useful features are only available to cloud customers.
  • Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
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Pricing Details

HP BTODiscontinued

Starting Price

Editions & Modules

HP BTODiscontinued editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Nexthink

    Starting Price

    Editions & Modules

    Nexthink editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Alternatives Considered

      Hewlett Packard Enterprise

      User friendly, easy to access and more detailed info during the monitoring.
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      Nexthink

      Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
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      Return on Investment

      Hewlett Packard Enterprise

      • Biggest support in maintaining 10,000 Linux servers.
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      Nexthink

      • SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
      • Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.
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