HubSpot Service Hub vs. RocTik Ticketing System

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot Service Hub
Score 8.5 out of 10
N/A
HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.
$50
per month
RocTik Ticketing System
Score 6.0 out of 10
N/A
RocTik Ticketing System is a cloud-based ticketing system from Evayadesk.  The solution enables users to create, track, categorize, prioritize and resolve tickets. Both email alerts and real-time reports are included in this help desk solution.N/A
Pricing
HubSpot Service HubRocTik Ticketing System
Editions & Modules
Starter
$50 ($45)
monthly (annually)
Professional
$400 ($360)
monthly (annually)
Enterprise
Starting at $1,200
per month
No answers on this topic
Offerings
Pricing Offerings
HubSpot Service HubRocTik Ticketing System
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
HubSpot Service HubRocTik Ticketing System
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
HubSpot Service HubRocTik Ticketing System
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
HubSpot Service Hub
8.5
11 Ratings
7% above category average
RocTik Ticketing System
-
Ratings
Organize and prioritize service tickets9.211 Ratings00 Ratings
Expert directory7.94 Ratings00 Ratings
Subscription-based notifications8.26 Ratings00 Ratings
ITSM collaboration and documentation7.65 Ratings00 Ratings
Ticket creation and submission8.711 Ratings00 Ratings
Ticket response9.511 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
HubSpot Service Hub
9.3
10 Ratings
18% above category average
RocTik Ticketing System
-
Ratings
External knowledge base9.310 Ratings00 Ratings
Internal knowledge base9.310 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
HubSpot Service Hub
8.1
6 Ratings
5% above category average
RocTik Ticketing System
-
Ratings
Customer portal9.14 Ratings00 Ratings
IVR7.13 Ratings00 Ratings
Social integration7.34 Ratings00 Ratings
Email support7.86 Ratings00 Ratings
Help Desk CRM integration9.26 Ratings00 Ratings
Best Alternatives
HubSpot Service HubRocTik Ticketing System
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot Service HubRocTik Ticketing System
Likelihood to Recommend
8.6
(12 ratings)
-
(0 ratings)
User Testimonials
HubSpot Service HubRocTik Ticketing System
Likelihood to Recommend
HubSpot
It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
Read full review
EvayaDesk
No answers on this topic
Pros
HubSpot
  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
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EvayaDesk
No answers on this topic
Cons
HubSpot
  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
Read full review
EvayaDesk
No answers on this topic
Alternatives Considered
HubSpot
Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
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EvayaDesk
No answers on this topic
Return on Investment
HubSpot
  • Lead management has become more streamlined
  • Sales targets are visible; any changes made can be easily tracked and accounted for
  • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
Read full review
EvayaDesk
No answers on this topic
ScreenShots

HubSpot Service Hub Screenshots

Screenshot of Service Hub helps to quickly address service tickets

RocTik Ticketing System Screenshots

Screenshot of