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55 Ratings
55 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

IBM BPM

Have your process first on paperIts important to first document the process before venturing into BPMS. It will save a lot of pain and heartaches. A BPM tool is nomagic bullet, it merely automates your process. Its upto you to put visibility and tracking on top of it. Provide monitoring so thatyou get a chance to improve your process continously.BPM is not an applicationIf you are trying to build an application with BPM, chances are that your are alraedy failing. BPM must be a strategic initiative for anorganization. Yes, you build Dashboards, Reports and other software in BPMS, however you do it at a process level not at an applicationlevel.http://bpmstech.blogspot.com/2011/05/bpm-initiative.htmlKnow the difference between process data and business datahttp://bpmstech.blogspot.com/2011/05/lombardi-best-practices.htmlhttp://bpmstech.blogspot.com/2012/02/bpm-system-architecture.html
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Feature Rating Comparison

Reporting & Analytics

IBM BPM
2.0
Dashboards
IBM BPM
2.0
Standard reports
IBM BPM
2.0
Custom reports
IBM BPM
2.0

Process Engine

IBM BPM
8.0
Process designer
IBM BPM
9.0
Process simulation
IBM BPM
7.0
Business rules engine
IBM BPM
10.0
SOA support
IBM BPM
9.0
Process player
IBM BPM
8.0
Support for modeling languages
IBM BPM
8.0
Form builder
IBM BPM
8.0
Model execution
IBM BPM
5.0

Collaboration

IBM BPM
4.0
Social collaboration tools
IBM BPM
4.0

Content Management Capabilties

IBM BPM
8.0
Content management
IBM BPM
8.0

Pros

  • IBM BPM's biggest strength is process modeling. With blueworks its a cake walk to white board processes to stakeholders and chat around.
  • IBM BPM Coaches went through a significant improvement with a easy to customize views, rich Dashboards and REST API for building complex portals. This is a game changer when compared with Pega which is little rigid when it comes to displaying BPM tasks on external portals.
  • With IBM BPM Advanced there is a way to enforce a clean architecture. Long running system to system level processes can get into BPEL Process Server, short running system to system transactions on WESB and human interactions on the Lombardi Process Server. Basically IBM BPM supports SOA to the core. So bottom line is IBM BPM supports human centric, integration centric BPM methodologies. With CMIS support, document centric capabilities are well supported too. This is a another distinguishing feature from Pega which isn't too integration centric.
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Cons

  • IBM BPM should bring in the Agile methodology and enforce it as a way to build software. If its comes from IBM there is very little chance that vendors can mess around the SDLC, jeopardizing project implementations.
  • IBM BPM should enhance the traceability of implementation with requirements. Blueworks to Process Modeling works well for the first time implementation, however when a process needs enhancement or improvements, the modeling represetation gets blurred due to implementation details. This can be currently worked around with stricter goverance around process modeling, but would like IBM to come up with a solution
  • Merging of snapshots - something needs to be done on this aspect
  • A tool to peek into process data BLOB. Ability to change the process data at runtime - Nice to have.
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Likelihood to Renew

IBM BPM8.0
Based on 4 answers
This particular decision will be made by other people. Overall IBM BPM is the best BPM engine that I have worked with. It is implemented at our company and IT and business are already somewhat familiar with it. Therefore if asked I will recommend renewal as long as the price is reasonable.
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Usability

IBM BPM8.0
Based on 2 answers
• The system is easy enough to use but, by definition, is a complex tool. However, they have done a good job generally balancing tool complexity / capability with usability. When comparing to MS Biz Talk, for example, Biz Talk has less functionality but is actually harder to use.
• Software is very flexible. For somebody with the right technical background, it’s quite easy to write some Java code to overcome any hurdles or make the product do what is needed
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Support

IBM BPM9.0
Based on 1 answer
• Always get a response to a support ticket in less than 2 hours
• Urgent tickets are usually responded to within 15 minutes
• Support staff generally are familiar with our setup and it’s not necessary to explain things multiple times – frequently talk to the same person who is very familiar with our setup
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In-Person Training

IBM BPM9.0
Based on 1 answer
• Attended on premise sysadmin training for 4 days, 8 hours per day. Although further follow-up training was available, I never felt the need to go back. Training was very hands-on with real modeling (rather than just following a manual). Very effective.
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Implementation

IBM BPM9.0
Based on 1 answer
• Very satisfied – not too difficult at all.
• We had a consultant available as part of our contract, but we didn’t really need to use (except for some advice on ActiveDirectory and single sign-on)
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Alternatives Considered

Pega Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product. However Pega, falls short on integration centric capabilities and very rigid to customize. On the other hand IBM comes with array of products which suits needs of varying degree. Advanced integration is solved by BPEL Process Server which has support for state based patterns and mediation. Dynamic rules and event management can be solved with WODM, Cloud to on-premise connectivity with Cast Iron, Enterprise gateway and security usecases with DataPower, Social BPM with IBM BPM , WODM, mobify with Worklight.Pega has a little bit of eveything here and there. It solves the dynamic rule management, brings out the flavor of Social BPM and mobility with Antenna ( I guess) and predictive analytics as well in one single suite. There are certain usecases which needs to have a little bit of everything, however this little bits and pieces of functionality when its blows, Pega would have problems to scale. With IBM its a bit nightmare to maintain a variety of technologies, however you can wish to go for one without the other and go for something only when you truly need it.Pega vs IBMIts difficult to pick a winner. In nutshell when you want a full scale BPM with rich integration capabilities go for IBM BPM. On the other hand if you hava mature integration capability already, Pega can yield quick results for you as well. Pega's strength is its methodology. IBM BPM's strength is integration. Actually you can't go wrong with both in terms of implementation. My strong recommendation is to invest time to process analysis and pick a good vendor to support consulting and implementation.
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Scalability

IBM BPM10.0
Based on 1 answer
It scales from small team interactions to business processes serving thousands of employees, as well as straight-through-processing needs that go well beyond. Of course, scale is always in the eye of the beholder, but IBM BPM does a good job of giving you all of the hooks, APIs, and data that you need to take on whatever scaling approaches you need to meet the load
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Return on Investment

  • We use IBM BPM more to help our customers than to help ourselves. For our customers, IBM BPM has helped us dramatically reduce cycle time of previously manual processes, while increasing accuracy and customer satisfaction. However, it is difficult to get customers to go on record with ROI as they treat this as confidential/private information.
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Pricing Details

IBM BPM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details