Merative Clinical Development vs. Veeva CRM

ICD is a good tool for companies currently utilizing multiple software platforms to create and monitor clinical trial information. Due to the price, it is best suited for large pharmaceutical manufacturers with active pipelines and high R&D spend. ICD's value is more limited to smaller, more focused companies.

Incentivized

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.

Incentivized

• Study build process is relatively easy to learn, and there are many tools within the system to help builders throughout the process.
• Outstanding support - both technical / Helpdesk (with system features and capabilities) and project management. Each organization has their own Client Success Manager, and ours is doing an excellent job.
• Periodical enhancements based on the users/clients/s feedback.
• Training materials are very well prepared and organized.

• Commercial Cloud
• Sunrise UI
• Multi device support from browser, iOS devices

Incentivized

• We cannot have multiple study accesses for a study in the studies supported by IBM clinical. eg. Coder and Data manager.
• Though all the study-build related errors are flagged on the study-build page, some errors like incorrect dynamics applied, which eventually affects the subject PDF extraction, reports, etc.
• When the study is imported from another IBM studies, certain attributes remain running in the background even if it seems to be disabled.

Incentivized

• There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
• Can be expensive specially for a smaller company as it is based on SAAS platform

We are satisfied from our experience with IBM, the close collaboration we have with the ICD team is also something we value. We plan to use ICD for a long time

Incentivized

IBM has many different functionalities as well as modules that can be used depending on what the sponsor wants. I like that they are optional so that when building a study, you can give the sponsor options if they want them or not. Many of the optional models I like to use (Training Tracking for example) as they make tracking Site training so much easier than sending training forms out

Incentivized

available when needed

Incentivized

some audit reports are difficult to download and take time subject pdf also takes some time to download

Incentivized

ICD's support team is phenomenal. They are quick to answer or indicate that they need to research to provide an answer. There are some things that they cannot do which we can be annoying but we deal with it (visit windows). I have been very happy with the support team.

Incentivized

very efficient self training

Incentivized

again not sure about it, I wasn't part of our organization yet

Incentivized

It was easier to understand the usability of the software [ICD]. For our engineers [it] was easier to migrate our data, and fully set up everything. We found out that comparing other software[s], this one is safe, easy to use, has more functionalities, [and it's] easier to work with team members everywhere making clinical trials more efficient.

Incentivized

Better for field based medical personnel when recording Medical calls.

Incentivized

• Time savings regarding how long it takes to make an EDC Live.
• Reduced EDC Go Live time by at least half (from 60 days to 30).
• Was able to take an EDC live in 14 days on a few occasions.
• Seamless RTSM IRT integration without adding time to Go Live.

Incentivized

• Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
• Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
• Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches

Incentivized