Likelihood to Recommend One example of where the quality management system, document module excels for us is the loading, distributing, and acknowledging documentation. We are easily able to load SOPs, guides, and policies for staff to read and then sign to state that they are aware of the contents of the documentation. This is crucial for our laboratory as we need to know if staff are aware of the Health and Safety practices and policies within the laboratory.
Read full review MasterControl is very flexible in all modules. A manufacturing department and a nursing unit can both use the same modules with all their needs met. System configuration can be accomplished at a broad and or granular level. Each document, incident, user etc can have a customized configuration for its unique workflow. The application is web-based and available on a variety of platforms. Security allows staff to access what they need from the workplace, remotely from a client site to home. While I work in healthcare, I can talk to other MasterControl clients in the oil industry or Pharma and we still can provide suggestions to each other about new or unique uses for MasterControl. I
Read full review Pros Support - the product has great phone and email-based support from a team of knowledgeable people Customisablity - the product lets you build custom workflows, has a high level of granularity on permissions, etc. Robust and reliable software- the software is dependable once set up Read full review Document control Deviation control Training Read full review Cons The training module is basic. If your training program is more complicated than simple onboarding training, then the Q-Pulse training module will be a bit of a challenge. It's not impossible to use, but there are better programs out there. I understand though, that this is an area that is being improved on soon. David Moore Manager, Maintenance Training and Electronic Business Systems
Read full review Their new report writer is not user friendly yet. MasterControl has listened to its clients and have been making small changes to assist reporting. There is still room for improvement though. Rapid company growth means many new staff. Some tech support staff know less than the customers they are supporting. Read full review Likelihood to Renew Q-Pulse QMS is totally integrated into our organization now. It does the job nicely and to change it would cause unnecessary disruption to our operation.
David Moore Manager, Maintenance Training and Electronic Business Systems
Read full review During the past five years, we expanded our business and its quality control, and we hadn't had any issues even when we grew the company's size around five times. The software has proved itself during these years, and now we rely on it heavily and don't think we need to switch to any other similar product in the near future.
Read full review Usability The Q-Pulse QMS client works great in our organization within the head office as the server is hosted on-premises. Remote locations connect in through Citrix, which reduces the usability. However, Q-Pulse QMS is currently transitioning to a web-based model, which will remove this problem. Once the system is fully web based, then this will no longer be an issue.
David Moore Manager, Maintenance Training and Electronic Business Systems
Read full review Support Rating The support team for Q-Pulse QMS is fantastic. Ideagen has invested a lot in this area, opening offices all around the world. Q-Pulse QMS product managers are also very responsive to requests and improvement suggestions. Ideagen also hosts annual conferences, which bring their customers together where ideas can be shared and we can meet the people developing the program.
David Moore Manager, Maintenance Training and Electronic Business Systems
Read full review The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
Read full review Alternatives Considered A lot of users find it difficult in using software such as MTeams and MS
SharePoint when compared to using Ideagen Quality Management (Q-Pulse). Ideagen Quality Management (Q-Pulse) allows you to keep a better audit trail in my opinion. It allows me to know who has read and acknowledged the document, who has approved the document and who has even distributed it.
Read full review SharePoint and DocSTAR were reviewed as well as 6 others. None of them provided that flexibility that MasterControl did. MasterControl had all the whistles and bells other systems did, but it offered for customizations to let us include clinical ancillary services, nursing units, outpatient clinics, product manufacturing etc. All its modules are linked together so processes are streamlined and automated. The cost is more than several other systems, but it makes up for it in its customer service and flexibility. MasterControl does value its customers and does take client suggestions to new enhancements routinely. Clients routinely get together on virtual meetings to assist each other and provide suggestions to MasterControl.
Read full review Return on Investment Hard to quantify in numbers., but Q-Pulse QMS has provided a large increase in regulatory compliance. Regulatory and customer audits routinely return positive results and compliments to Q-Pulse QMS. David Moore Manager, Maintenance Training and Electronic Business Systems
Read full review We need fewer employees at quality department We spend less time to respond observations We trust more with the material and records Read full review ScreenShots Ideagen Quality Management Screenshots