Imprivata Cortext vs. LuxSci

Well suited in a hospital environment when it works well. Easy to use tool so that doctors and nurses can use it without a lot of training. It becomes a lot harder to use when the tool is unreliable. You can't tell when the service is not working, unless the person sending the secure text notices that someone hasn't looked at a text in a long time.

Incentivized

Apparently secure website hosting and email. Perhaps could have some better background on common website features.

• Able to rely on texting being secured and HIPAA approved. This is valuable tool in our hospital environment.
• Able to look at audit logs with Imprivata Cortext. This is helpful to go back and either help users in troubleshooting problems and also to help prove findings.
• Easy to use tool to give to doctors and nurses for better communication.

Incentivized

• Security for email.
• Some email spam protection.
• Security for websites.

• No dictation or voice recognition. Have to type out everything.
• We have had problems with the service dropping or trouble with the cloud environment that Cortext runs on going down. We rely it on it to be up all the time and you can't tell when it's down.
• Support isn't the greatest. Don't get great answers to questions.

Incentivized

• Unable to provide email script for their servers.
• Email filtering sometimes false negatives.
• Sometimes difficulty with tech support.
• Development requests pending for 2 years now.

We selected Imprivata Cortext instead of Tiger Text because at that time it was a new service and they gave us good pricing compared to Tiger Text. We also selected Cortext because we use Imprivata OneSign. Now that they are probably at about the same price I would give more sway to looking at Tiger Text.

Incentivized

• Saves time by allowing the doctor or nurse to send messages when they have time, instead of dedicating time and waiting on phone calls.
• Negative impact when the service doesn't work and nurses and doctors become used to it working. All of the sudden they are spending time trying to determine if it's working or not and spending time waiting on receiving texts.

Incentivized

• Cost-effective. I manage (poorly) multiple websites myself & with the help of Luxsci tech support.
• Generally, things work.
• I wish they had more info on what I think are common issues with websites or email.