Infor CloudSuite Healthcare vs. Zoho One

Web API integration, healthcare integration is best suited in Cloverleaf. It is robust. So it's perfectly well suited where infrastructure is advanced and up to date.

Incentivized

Advantages

• The price-quality ratio is excellent, even though Odoo has become very competitive.
• The time to implementation is also great, if not one of the best.
• Excellent billing and service desk apps

It is not the best solution if you are looking into a collaboration-focused software suite.

• Translation and support of all HL7 version data.
• Easy database integration.
• Debuggers while translation of data.

Incentivized

• CRM integrates nicely using our Zapier environment.
• The Lead to Contact/Account Conversion is very intuitive.
• Deals, Sales Orders, and Contract Zoho Sign work well together.

• High cost if one needs to migrate to another environment like cloud.
• Customer engagement. We are not yet fully aware of all services and capabilities Infor provides.
• Does not offer bundled deals. Each solutions is sold separately.

Incentivized

• The integration is loose and needs to be more stable and a true integration
• Development appears to take long periods of time to bring customer enhancements into the next release. I have seen numerous obvious business application needs to be brought to the attention that is still 2-3 years old without an update
• Unified User Interface and back end functionality/configuration across applications

Incentivized

While the software is easy to use and pick up, the different user interfaces and limits across the application make it difficult and slow to implement additional applications quickly and seamlessly across the organization. If the User interface was more consistent we would be able to pick up and train on new apps more efficiently

Incentivized

Good support for what is needed or to be resolved. They have knowledge and required information when you approach them.

Incentivized

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

Incentivized

Easy to implement. Cost effective. Less complex. Less support and maintenance required comparatively.

Incentivized

5 years ago, we decided to use Odoo. At that time, the enterprise version of Odoo was not competitive enough for a small company with minor integration needs when it comes to the pricing per user. Nowadays, pricing is almost equal. The effort of integration processes with Odoo is still higher even though it delivers more potential. A decision between both today would be more difficult for us.

• Return wise it has a huge impact since a lot of healthcare data is integrated.
• It gives us a different option to be offered to our clients as compared with other integration engine tools.

Incentivized

• It has had an overall negative impact since we migrated from HubSpot due to the overall lack of support.
• Our users are frustrated with the complexity and lack of consistency in the admin portals.
• CRM is the only tool that is ready for business at scale.