Intellect QMS vs. MasterControl Quality Excellence

The QMS is well suited for standardizing the steps that go along with a process. The workflows and activity ownership makes it very easy to make sure that processes are completed according to the way the workflow is displayed. It becomes very simple to track down the stage at which a process is at. Processes are done in a linear orderly manner.

Incentivized

MasterControl is very flexible in all modules. A manufacturing department and a nursing unit can both use the same modules with all their needs met. System configuration can be accomplished at a broad and or granular level. Each document, incident, user etc can have a customized configuration for its unique workflow. The application is web-based and available on a variety of platforms. Security allows staff to access what they need from the workplace, remotely from a client site to home. While I work in healthcare, I can talk to other MasterControl clients in the oil industry or Pharma and we still can provide suggestions to each other about new or unique uses for MasterControl. I

Incentivized

• Great support team
• Ease of use
• Organization of data
• Expert reporting

Incentivized

• Document control
• Deviation control
• Training

Incentivized

• Training guides would be beneficial
• More videos showing workflows and some customization

Incentivized

• Their new report writer is not user friendly yet. MasterControl has listened to its clients and have been making small changes to assist reporting. There is still room for improvement though.
• Rapid company growth means many new staff. Some tech support staff know less than the customers they are supporting.

Incentivized

During the past five years, we expanded our business and its quality control, and we hadn't had any issues even when we grew the company's size around five times. The software has proved itself during these years, and now we rely on it heavily and don't think we need to switch to any other similar product in the near future.

Incentivized

The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.

Incentivized

No comparison with the huge improvement Intellect is compared to the software we were using in the past. Night and Day difference.

Incentivized

SharePoint and DocSTAR were reviewed as well as 6 others. None of them provided that flexibility that MasterControl did. MasterControl had all the whistles and bells other systems did, but it offered for customizations to let us include clinical ancillary services, nursing units, outpatient clinics, product manufacturing etc. All its modules are linked together so processes are streamlined and automated. The cost is more than several other systems, but it makes up for it in its customer service and flexibility. MasterControl does value its customers and does take client suggestions to new enhancements routinely. Clients routinely get together on virtual meetings to assist each other and provide suggestions to MasterControl.

Incentivized

• Leading us from ISO 9001:2015 towards AS9110
• Established base for QMS
• Allows QMS to better manage responsibilities

Incentivized

• We need fewer employees at quality department
• We spend less time to respond observations
• We trust more with the material and records

Incentivized