Interactions Digital Roots vs. Khoros Care
Interactions Digital Roots vs. Khoros Care
Product | Rating | Most Used By | Product Summary | Starting Price |
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Interactions Digital Roots | Enterprise companies (1,001+ employees) | Interactions Digital Roots collects conversations from across the web and not only captures keyword and sentiment analysis but also includes customer intent. The vendor says that this allows the platform to identify and route conversations in a precise and highly customizable way. Using Machine Learning and Natural Language Understanding, the system can prioritize and categorize actionable content, automatically routing it to workgroups (queues) organized by customer assistance, marketing… | N/A | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
Interactions Digital Roots | Khoros Care | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | Pricing is based on program scope. Please contact Digital Roots for pricing details. | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Interactions Digital Roots | Khoros Care | |
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Top Pros |
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Top Cons |
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Interactions Digital Roots | Khoros Care | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Interactions Digital Roots | Khoros Care | |
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Likelihood to Recommend | - (0 ratings) | 7.7 (110 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (77 ratings) |
Usability | - (0 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
Interactions Digital Roots | Khoros Care | |
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Likelihood to Recommend | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Pros | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Cons | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Scalability | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Interactions No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Interactions Digital Roots Screenshots | Khoros Care Screenshots |