Intercom vs. Kore.ai
Intercom vs. Kore.ai
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Kore.ai | N/A | Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence capabilities of the platform are designed to understand the user's intent and give rapid resolution. Using the no-code capabilities, users can create conversational experiences without writing code;… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Kore.ai | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Kore.ai | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Kore.ai | |
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Likelihood to Recommend | 9.0 (260 ratings) | 8.5 (2 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | 9.0 (2 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | 9.0 (2 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Kore.ai | |
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Likelihood to Recommend | Intercom | Kore.ai |
Pros | Intercom | Kore.ai |
Cons | Intercom | Kore.ai No answers on this topic |
Likelihood to Renew | Intercom | Kore.ai No answers on this topic |
Usability | Intercom | Kore.ai |
Reliability and Availability | Intercom | Kore.ai No answers on this topic |
Performance | Intercom | Kore.ai No answers on this topic |
Support Rating | Intercom | Kore.ai |
Online Training | Intercom | Kore.ai No answers on this topic |
Implementation Rating | Intercom | Kore.ai No answers on this topic |
Alternatives Considered | Intercom | Kore.ai No answers on this topic |
Return on Investment | Intercom | Kore.ai |
ScreenShots | Intercom Screenshots | Kore.ai Screenshots |