TrustRadius

involve.ai vs. parcelLab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
involve.ai
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
involve.ai is a Customer Intelligence Platform that gives teams complete visibility of all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date real-time data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.N/A
parcelLab
Score 9.0 out of 10
N/A
parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.N/A
Pricing
involve.aiparcelLab
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
involve.aiparcelLab
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
involve.aiparcelLab
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
involve.aiparcelLab
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
involve.ai
9.5
2 Ratings
10% above category average
parcelLab
-
Ratings
API9.42 Ratings00 Ratings
Integration with Salesforce.com9.62 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
involve.ai
9.6
2 Ratings
10% above category average
parcelLab
-
Ratings
Product usage9.62 Ratings00 Ratings
Help desk / support tickets9.62 Ratings00 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
involve.ai
9.2
2 Ratings
10% above category average
parcelLab
-
Ratings
Customer profiles9.42 Ratings00 Ratings
Automated workflow9.42 Ratings00 Ratings
Customer health scoring9.62 Ratings00 Ratings
Customer segmentation8.62 Ratings00 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
involve.ai
8.6
2 Ratings
4% above category average
parcelLab
-
Ratings
Customer health trends9.62 Ratings00 Ratings
Engagement analytics9.22 Ratings00 Ratings
Revenue forecasting6.41 Ratings00 Ratings
Dashboards9.22 Ratings00 Ratings
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User Ratings
involve.aiparcelLab
Likelihood to Recommend
8.8
(2 ratings)
9.0
(1 ratings)
User Testimonials
involve.aiparcelLab
Likelihood to Recommend
involve.ai
Customer health monitoring Identifying growth opportunities Identifying churn risk Developing CS playbooks based on health score
LJ
Lissa Johnson
Director Customer Success Operations
Read full review
parcelLab
parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.
Verified User
Anonymous
Read full review
Pros
involve.ai
  • Task management
  • Team workflows
  • Insights around churn risk
  • Upsell opportunities
Jason Wesbecher | TrustRadius Reviewer
Read full review
parcelLab
  • Package Tracking
  • Returns Management
  • Delivery Forecast
Verified User
Anonymous
Read full review
Cons
involve.ai
  • GMAIL integration
  • More than surface level insights
LJ
Lissa Johnson
Director Customer Success Operations
Read full review
parcelLab
  • First setup takes time
  • Lots of features that can be explored
Verified User
Anonymous
Read full review
Alternatives Considered
involve.ai
involve.ai's low-touch, AI-based approach was judged as a faster "time to value" versus competitors. Incredible service was also a major differentiator.
Jason Wesbecher | TrustRadius Reviewer
Read full review
parcelLab
ParcelLab has better carrier integrations and much higher customizability
Verified User
Anonymous
Read full review
Return on Investment
involve.ai
  • Company focus on customer health & holistic view
LJ
Lissa Johnson
Director Customer Success Operations
Read full review
parcelLab
  • Less customer inquiries
  • Higher NPS score
  • reduced Customer service costs
Verified User
Anonymous
Read full review
ScreenShots

involve.ai Screenshots

Screenshot of There is no early warning system for predicting “red/yellow/green” customers. It is hard to predict in advance which customers will churn and which ones will buy more products.Screenshot of You have strong relationships with your large enterprise customers but have much higher churn with your small and medium businesses.Screenshot of Your customer health is very dependent on what your account manager last heard or remembered.Screenshot of Data-driven Customer Health Scoring Dashboard

parcelLab Screenshots

Screenshot of Web shop integrations Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.Screenshot of Operations analytics Operational performance is at the heart of the customer experience, right alongside products and services. With the parcelLab portal users can analyze, compare and improve processes.Screenshot of Proactive communication Communicating directly with customers helps manage expectations, reduces inquiries and builds brand loyalty.Screenshot of Customer service Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.Screenshot of Embedded content Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…Screenshot of Returns and lifecycle At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.