Reduce risk. Boost GRR.
September 16, 2022

Reduce risk. Boost GRR.

Jason Wesbecher | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with involve.ai

We run our "Code Red" weekly reviews using Involve. The goal is to have a cross-functional team assess customer risk on a weekly basis and assign action items to reduce this risk.
  • Task management
  • Team workflows
  • Insights around churn risk
  • Upsell opportunities
  • Keep building on the AI functionality
  • GRR has increased dramatically
  • NRR has increased
  • Team engagement/alignment around GRR
involve.ai's low-touch, AI-based approach was judged as a faster "time to value" versus competitors. Incredible service was also a major differentiator.

Do you think involve.ai delivers good value for the price?

Yes

Are you happy with involve.ai's feature set?

Yes

Did involve.ai live up to sales and marketing promises?

Yes

Did implementation of involve.ai go as expected?

Yes

Would you buy involve.ai again?

Yes

If you have a churn problem, get Involve!

involve.ai Feature Ratings

Product usage
10
Help desk / support tickets
10
Customer profiles
10
Automated workflow
10
Customer health scoring
10
Customer segmentation
9
Customer health trends
10
Engagement analytics
10
Dashboards
10
Not Rated
Role-based user permissions
Not Rated
API
10
Integration with Salesforce.com
10