Likelihood to Recommend If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Read full review There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited. If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.
Read full review Pros Customer service delivery, whereby you can connect to clients to assist and resolve an incident. Working from home logging onto office based machine. It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places. Speed and cost elements are critical here. Read full review Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases. It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well. Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so. Software distribution works well and has a lot flexibility built into the module. Read full review Cons I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app. I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever. Read full review Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that.... Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain. Read full review Likelihood to Renew I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Read full review We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.
Read full review Usability I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Read full review Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.
Read full review Support Rating I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
Read full review TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.
Read full review Implementation Rating The implementation was completely successful. We had no issues!
Read full review Alternatives Considered The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service The extensions, add-ons, and features of RDM. You simply can do a lot more. Automation - There's additional things you can do that help automate your workday to make things easier The interface - It's easier to navigate and deal with multiple sessions at a time. Read full review It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.
Read full review Return on Investment A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now. We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager. Read full review In a college environment, the remote control access is very helpful in resolving issues w/o running around campus. Very nice to push software to multiple devices at once. Software portal is useful in allowing users to get what they need without the need for a tech. Read full review ScreenShots Remote Desktop Manager Screenshots