Jet Reports vs. Zendesk Explore

Jet Reports is better suited if you have a specific population set you are looking at and less suited when querying or summing large pools or data, records, etc. I use a combination of Jet & SQL syntax when performing the latter because it allows me to harness the speed of our SQL server. Jet allows more for more customization when bodes better for users.

Incentivized

Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.

Incentivized

• Integrated reporting
• Customizable reports
• Easy to use

Incentivized

• As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
• I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
• Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.

Incentivized

• Tips and tricks
• Sharing best practices from other companies
• Online user forum

Incentivized

• Flexibility: the platform is somewhat limited for the creation of "non-standard" metrics
• It is complicated to create dashboards with no previous Zendesk Explore knowledge
• The reliability of Zendesk Explore has not been great: we had at least 5 situations when the dashboard was not showing data and had to approach Customer service for support

Because it is not the costliest tool in this category but it serves the purpose. It is easy to use, cost effective, and works really well with the data stored on cloud. It has wide range of dashboard templates which go really well with different types of data sets. I would love to use it agains and again

Incentivized

As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.

Incentivized

I hinestly have not used the support a lot but i have always had to way for longer durations to get a response on my emails. I have tried calling them a few times and the wait time was a little more than what i expected. They were able to answer my queries nonetheless

Incentivized

Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!

Incentivized

Jet Reports is light weight and has a minimal barrier to entry for new users. Tableau has a higher learning curve and is more cost prohibitive

Incentivized

Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.

Incentivized

• Prediction analysis has helped the business to make future plans
• Report scheduling has eliminated a lot of manual work

Incentivized

• Money saved due to proper staffing.
• Happier Staff- proper staffing ensures no one is overworked.
• Ability to quickly pinpoint where issues are and why.

Incentivized