Likelihood to Recommend Kantata (Kimble + Mavenlink)
It is appropriate and even exceeds expectations 90% of the time. It makes project tracking very easy and visually accessible for most cases. The only occasion where Mavenlink came slightly short was for a special project that required more interaction options among project members. I am certain there are ways to work around that issue, but we did not find them.
Read full review Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Read full review Pros Kantata (Kimble + Mavenlink)
With Mavenlink when starting to assign tasks to people, set deadlines and milestones, and add files to our projects we can look at it all from a variety of perspectives, including a task tracker view and a Gantt chart view Through Mavenlink each project also includes an activity stream where we can view all project details as they come up, as well as an activity feed for all the projects it is linked to. Read full review As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs. I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore. Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well. Read full review Cons Kantata (Kimble + Mavenlink)
The Gantt chart does not allow for baselines to be stored There is no means to upload an excel task tracker and build a plan using an upload The schedule does not allow for planning of holidays The status report functionality needs to be improved Read full review Flexibility: the platform is somewhat limited for the creation of "non-standard" metrics It is complicated to create dashboards with no previous Zendesk Explore knowledge The reliability of Zendesk Explore has not been great: we had at least 5 situations when the dashboard was not showing data and had to approach Customer service for support Max César Director of Global Support Operations
Read full review Likelihood to Renew Kantata (Kimble + Mavenlink)
Although the company I currently work for does not use the product I have recommended that we do switch to Mavenlink. We will be opening some new sites internationally this year and I can see that Mavenlink would be a great product for us to use
Read full review Usability Kantata (Kimble + Mavenlink)
I think Mavenlink is the most robust and best project management tool out there for an organization like ours. However, some of our staff feel like it isn't as user-friendly as it could be. From a Director point of view or a Project Manager point of view, Mavenlink is exceptional. From the point of view of a task-doer, it could be more visually appealing. Also, the mobile version isn't great.
Read full review As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
Read full review Reliability and Availability Kantata (Kimble + Mavenlink)
Mavenlink gives advance notice for system upgrades, and they're not during our business day. Mavenlink has always been available when we needed it.
Read full review Performance Kantata (Kimble + Mavenlink)
Very good integration with Google apps. Some complexity is called however in the synchronization between Google Tasks and Maven links tasks. This can sometimes lead to duplicate records in Google Tasks. It has been dissolvable that becomes cumbersome if not properly curated.
Read full review Support Rating Kantata (Kimble + Mavenlink)
Mavenlink support is fantastic! Any issues that arise are always handled quickly and efficiently. Granted, we haven't had many issues to report. Typically, my team tends to only reach out to support if they need assistance remembering how to do something or asking about an improvement. We had Mavenlink build an integration when we first started using the software, and the support team worked hard to listen and improve the integration.
Read full review Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Read full review In-Person Training Kantata (Kimble + Mavenlink)
We prepared questions in advance, and our trainer was an expert in what Mavenlink was and wasn't able to do. We were able to have multiple people trained at once.
Read full review Online Training Kantata (Kimble + Mavenlink)
The training was very well-organized. We were able to send questions in advance so the instructor knew what to cover, and the brought up related topics to maximize the usefulness of what they were teaching us.
Read full review Implementation Rating Kantata (Kimble + Mavenlink)
Dedicate as much internal time to the implementation effort as possible, even if you're using a 3rd party or Mavenlink services. Your team knows your processes the best
Read full review Alternatives Considered Kantata (Kimble + Mavenlink)
We have since switched over to
JIRA and let me tell you, it was probably the best decision we have made as a company. We chose Mavenlink based on promises from the sales team about future roadmap work that really never happened. We thought Mavenlink would easily integrate with our billing software but we couldn't have been more wrong. We ended up never utilizing Mavenlink invoices as they don't even allow you to fully customize your invoices that go out to clients!
Read full review Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.
Read full review Scalability Kantata (Kimble + Mavenlink)
It's very easy to add users and contractors into Mavenlink. There's also an option that let's you manage access for teams in multiple locations.
Read full review Return on Investment Kantata (Kimble + Mavenlink)
Manvenlink is perfect for showing expenses and income over time and across people. Manvenlink is adaptable for the integration and automation of the processes of each of our projects in order to optimize resources and improve operational performance. Mavenlink allows us to determine if our projects are profitable or not, as well as save significant time by automating components such as recurring tasks and having templates, among other things. Manvenlink is advantageous for our operations due to its simple portfolio management of our projects: manage several projects at once and receive a complete perspective of the development of each one at a glance. Manvenlink kindly provides us with robust discussion threads, access restrictions, and built-in document management, allowing us to contextualize communications. Read full review Money saved due to proper staffing. Happier Staff- proper staffing ensures no one is overworked. Ability to quickly pinpoint where issues are and why. Read full review ScreenShots Kantata PS Cloud Screenshots