Khoros Care vs. OpenText CX-E Voice
Khoros Care vs. OpenText CX-E Voice
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A | |
OpenText CX-E Voice | Small Businesses (1-50 employees) | OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications. | N/A |
Khoros Care | OpenText CX-E Voice | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Care | OpenText CX-E Voice | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Khoros Care | OpenText CX-E Voice | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Care | OpenText CX-E Voice | |
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Likelihood to Recommend | 7.7 (110 ratings) | 8.2 (3 ratings) |
Likelihood to Renew | 7.6 (77 ratings) | - (0 ratings) |
Usability | 6.5 (8 ratings) | - (0 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.2 (10 ratings) | - (0 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (69 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (75 ratings) | - (0 ratings) |
Khoros Care | OpenText CX-E Voice | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | OpenText |
Pros | Khoros (Formerly Spredfast + Lithium) | OpenText |
Cons | Khoros (Formerly Spredfast + Lithium) | OpenText |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | OpenText No answers on this topic |
Usability | Khoros (Formerly Spredfast + Lithium) | OpenText No answers on this topic |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | OpenText No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | OpenText No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | OpenText No answers on this topic |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | OpenText No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | OpenText No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | OpenText |
Scalability | Khoros (Formerly Spredfast + Lithium) | OpenText No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | OpenText |
ScreenShots | Khoros Care Screenshots | OpenText CX-E Voice Screenshots |