What users are saying about
2 Ratings
2 Ratings
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Score 8 out of 100
3 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Lanteria HR

Lanteria HR is great for an HR department that's trying to get away from managing multiple spreadsheets or archaic systems. It allows you to store all your data in-house so it's not stored on some cloud server/service. Reporting and workflow setups are great and since it uses SharePoint, Active Directory integration works great as well.
Chris John | TrustRadius Reviewer

Stella Connect

It's suited for any support team, customer experience team, or customer-facing team that wants to measure the satisfaction of their customers. Especially large/scaling support teams that handle inbound support of any kind.
Joelle Waksman | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

Lanteria HR
7.8
Stella Connect
Job Requisition Management
Lanteria HR
8.2
Stella Connect
Company Website Posting
Lanteria HR
8.0
Stella Connect
Publish to Social Media
Lanteria HR
6.4
Stella Connect
Job Search Site Posting
Lanteria HR
6.4
Stella Connect
Customized Application Form
Lanteria HR
8.0
Stella Connect
Resume Management
Lanteria HR
8.0
Stella Connect
Duplicate Candidate Prevention
Lanteria HR
8.2
Stella Connect
Candidate Search
Lanteria HR
8.0
Stella Connect
Applicant Tracking
Lanteria HR
8.0
Stella Connect
Collaboration
Lanteria HR
8.0
Stella Connect
Task Creation and Delegation
Lanteria HR
8.2
Stella Connect
Email Templates
Lanteria HR
8.2
Stella Connect
User Permissions
Lanteria HR
8.0
Stella Connect
Notifications and Alerts
Lanteria HR
8.0
Stella Connect
Reporting
Lanteria HR
8.0
Stella Connect

Pros

Lanteria HR

  • End to end HRMS features that eases the workload at HR departments.
  • Smoothly integrates with Microsoft Office and SharePoint intranets.
  • Enables HR departments strenghts.
  • Includes a Learning (LMS) platform.
Johannes Kloch Badsberg | TrustRadius Reviewer

Stella Connect

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

Lanteria HR

  • As much as I like the reporting, it could be a little more flexible. Can't add interview notes to reporting.
  • Built on SharePoint, so any functionality limitations of SharePoint are going to be there.
  • Support is great, but at times language barrier can be a little challenging.
  • Had a bad experience with the US Sales team here. Wasn't responsive but finally got someone from another region to help us.
Chris John | TrustRadius Reviewer

Stella Connect

  • I wish there was more connection with our ticketing systems analytics. We measure KPIs from Stella, but also workflow related metrics within our ticketing system. Right now, managers have to go into multiple platforms to find the corresponding data. I wish Stella had an analytics connection of some kind.
Joelle Waksman | TrustRadius Reviewer

Support Rating

Lanteria HR

No score
No answers yet
No answers on this topic

Stella Connect

Stella Connect 10.0
Based on 1 answer
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Alternatives Considered

Lanteria HR

No answers on this topic

Stella Connect

I actually liked AskNicely, but the UI was better and more aligned with our brand on StellaConnect. Also, the values and research behind how they build and structured their satisfaction surveys really aligned with the experience we wanted to provide to our users.
Joelle Waksman | TrustRadius Reviewer

Return on Investment

Lanteria HR

  • Paperless HR management
  • Increased employee efficiency
  • Increased HR insight
Johannes Kloch Badsberg | TrustRadius Reviewer

Stella Connect

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Screenshots

Stella Connect

Pricing Details

Lanteria HR

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stella Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Lanteria HR
8.0
Stella Connect
10.0

Support Rating

Lanteria HR
Stella Connect
10.0

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