What users are saying about
1 Ratings
20 Ratings
1 Ratings
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Score 10 out of 100
20 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Lexer

For any direct to consumer business that cares about their customer, and the message that they serve to those customers, then this is the tool for you.It is easy to "test and chase" into strategies by simultaneously creating multiple campaigns. Lexer's tool measures the performance of each for the continuous improvement of direct marketing decisions.It is also perfect if you're looking to turn responsive customer service strategies into proactive customer experiences. Their engage desktop tool significantly improves productivity, meaning some of your least productive staff can become high performers within the business and establish a platform against which they can grow.
Anonymous | TrustRadius Reviewer

Siteimprove

Siteimprove is the best value for the cost. While there are other systems that give you similar feedback, they cost a lot more and their interfaces seem dated. Siteimprove is constantly adding new features or improving their existing ones. Their customer support is fantastic and their online training and documentation is excellent.
John Dezember | TrustRadius Reviewer

Pros

Lexer

  • Easy for all levels of employees to use.
  • Fast implementation with immediate learnings.
Anonymous | TrustRadius Reviewer

Siteimprove

  • I like the SiteImprove shows me exactly where on the page and in the code there is a potential issue.
  • It provides a justification for the concern based on best practices and provides examples for solving the problem.
  • It gives me just as much information as I need and expands to show me when needed.
Matt Emge | TrustRadius Reviewer

Cons

Lexer

  • We are incredibly happy with the tool as is.
Anonymous | TrustRadius Reviewer

Siteimprove

  • While working in Siteimprove I have noticed modules that are not complete. Siteimprove is a young company and continues to improve its software and also this is expected in software development but I wish they would only push complete modules to their clients.
Judith Mukuruva (Gunter ) | TrustRadius Reviewer

Support Rating

Lexer

Lexer 10.0
Based on 1 answer
Instant responses are available over the phone, Slack, or Email. We are also able to have meaningful top-to-top conversations where their President of North America will talk to ours as frequently as is needed. They are true partners who genuinely care about us as a client.
Anonymous | TrustRadius Reviewer

Siteimprove

Siteimprove 9.4
Based on 5 answers
They were there every step of the way if we had any questions or issues and they assisted us with it.
Frank Zare | TrustRadius Reviewer

Alternatives Considered

Lexer

We decided not to pursue alternates to Lexer based on:1. Value proposition. Lexer had the greatest value.2. Our belief in other products' internal team and ongoing support capabilities. Other companies didn't feel as believable.3. User interface. Lexer has done an incredible job making their tool extremely simple to use.
Anonymous | TrustRadius Reviewer

Siteimprove

Everything in one place and if I need to I can verify with others.
Deborah Thayer | TrustRadius Reviewer

Return on Investment

Lexer

  • We're able to create strategies around lapsed customers and return this consumer subset to revenue.
  • We're able to more easily identify consumer purchasing habits to create customer journeys.
Anonymous | TrustRadius Reviewer

Siteimprove

  • Able to improve all of our pages with Siteimprove platform.
  • Was able to focus on accessibility and fix all the issues by following Siteimprove suggestions and fixes.
Frank Zare | TrustRadius Reviewer

Pricing Details

Lexer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Siteimprove

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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