LiveVault vs. Unitrends MSP

Our company was originally with VaultLogix which was taken over by LiveVault. The transition to the new product was not as smooth as expected and presented us with issues especially with a restore. Restore and what files needed to be included in the backup policy were not communicated to us correctly and it was not until a customer's server failed that we found out we couldn't do a restore because we were missing files that were needed for a complete restore.

I don't believe it works very well for backups of virtual servers. Installation of the product is user-friendly.

Incentivized

Unitrends is a very well suited backup solution for MSPs requiring diverse support for client systems, backup methods and storage. Its only 'cons' are that it does require some more technical knowledge of Linux, in particular, to potentially get deployments running smoothly and reporting nicely to other tools; and that deployments can sometimes be a bit rocky requiring a bit of troubleshooting to get things sorted between the appliance and agents, especially going into less than healthy client environments.

Incentivized

• Easy to install the client piece.
• Easy to setup the backup policies.
• Data encryption and security.

Incentivized

• Unitrends backup feature is so good and works efficiently.
• Its UI is simplistic, appealing and without any ambiguity.
• It has multiple features like Encryption, backup scheduling and compression.

Incentivized

• It does not play very well with virtual servers.
• Support is not always responsive.
• Issues with failed backups have cost our company time and money.

Incentivized

• Integration with Kaseya could be better.
• The standalone backup product need s UI and other features.
• Remote management of units would be useful.

Incentivized

LiveVault is the only product we have used. The reason is that we chose it initially was the fact you can restore individual files. Also that the data is transferred offsite to a secure data center and data is backed up again, providing a second offsite copy.

Incentivized

We compared solutions from Datto, and Veeam and found that Unitrends MSP gave a lower barrier to entry from a cost standpoint. The features that were available out of the box and multi-platform support made the choice a no-brainer when we were looking for options to protect our environment.

Incentivized

• LiveVault has initially cost us more labor time than we anticipated for our IT staff.
• Installing cloud backup has given us a piece of mind that our data and our customer's data is safe.

Incentivized

• It has been a source of additional revenue
• It has improved our management of client backups while saving us support time
• It has been effective in [the] restoration of several clients who suffered ransomware attacks

Incentivized