Chose UserTesting
UserTesting has a robust panel, and ease of setting up tasks. Lookback was particularly helpful to set up observation sessions and note taking.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Lookback | N/A | Lookback is a UX research platform for mobile & desktop moderated and unmoderated research, from the company of the same name in Palo Alto. | N/A | |
UserTesting | N/A | UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands. | N/A |
Lookback | UserTesting | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Lookback | UserTesting | |
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Considered Both Products | Lookback No answer on this topic | UserTesting |
Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Lookback | UserTesting | |
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Small Businesses | Smartlook Score 8.5 out of 10 | Smartlook Score 8.5 out of 10 |
Medium-sized Companies | Optimizely Web Experimentation Score 8.7 out of 10 | Optimizely Web Experimentation Score 8.7 out of 10 |
Enterprises | Optimizely Web Experimentation Score 8.7 out of 10 | Optimizely Web Experimentation Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Lookback | UserTesting | |
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Likelihood to Recommend | 8.0 (1 ratings) | 8.1 (141 ratings) |
Likelihood to Renew | - (0 ratings) | 7.4 (5 ratings) |
Usability | - (0 ratings) | 8.4 (129 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (131 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Lookback | UserTesting | |
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Likelihood to Recommend | Lookback | UserTesting |
Pros | Lookback | UserTesting |
Cons | Lookback | UserTesting |
Likelihood to Renew | Lookback No answers on this topic | UserTesting |
Usability | Lookback No answers on this topic | UserTesting |
Reliability and Availability | Lookback No answers on this topic | UserTesting |
Performance | Lookback No answers on this topic | UserTesting |
Support Rating | Lookback No answers on this topic | UserTesting |
Implementation Rating | Lookback No answers on this topic | UserTesting |
Alternatives Considered | Lookback | UserTesting |
Scalability | Lookback No answers on this topic | UserTesting |
Return on Investment | Lookback | UserTesting |
ScreenShots | UserTesting Screenshots |