What users are saying about
120 Ratings
89 Ratings
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Score 7.5 out of 100
120 Ratings
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Score 6.1 out of 100

Likelihood to Recommend

Magento Open Source

Magento Open Source is well suited for small or medium-sized businesses who don't have a lot of money or time to start their online store. If our web design client can select a specific pre-made template beforehand, and they do not want a ton of complex or extremely specific functionalities, then we suggest Magento Open Source to the client. If the client is a large retailer wanting very specific features, then OpenCart or complete custom code might be a better choice.
.Kim Murphy | TrustRadius Reviewer

Sitecore

Great for companies that are looking to create customized, tailored content solutions and be willing to put in the hard work and effort to maximize the value out of the tool. If your company is just looking for very basic content management without all the bells and whistles, I'd recommend looking elsewhere for less [money].
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Magento Open Source
7.3
Sitecore
Product catalog & listings
Magento Open Source
7.6
Sitecore
Product management
Magento Open Source
6.9
Sitecore
Bulk product upload
Magento Open Source
7.3
Sitecore
Branding
Magento Open Source
7.9
Sitecore
Mobile storefront
Magento Open Source
7.0
Sitecore
Product variations
Magento Open Source
8.3
Sitecore
Website integration
Magento Open Source
8.3
Sitecore
Visual customization
Magento Open Source
6.5
Sitecore
CMS
Magento Open Source
5.4
Sitecore

Online Shopping Cart

Magento Open Source
7.6
Sitecore
Abandoned cart recovery
Magento Open Source
7.4
Sitecore
Checkout user experience
Magento Open Source
7.9
Sitecore

Online Payment System

Magento Open Source
8.1
Sitecore
eCommerce security
Magento Open Source
8.1
Sitecore

eCommerce Marketing

Magento Open Source
7.5
Sitecore
Promotions & discounts
Magento Open Source
7.7
Sitecore
Personalized recommendations
Magento Open Source
6.8
Sitecore
SEO
Magento Open Source
8.1
Sitecore

eCommerce Business Management

Magento Open Source
7.8
Sitecore
Multi-site management
Magento Open Source
7.0
Sitecore
Order processing
Magento Open Source
8.0
Sitecore
Inventory management
Magento Open Source
7.7
Sitecore
Shipping
Magento Open Source
8.4
Sitecore
Custom functionality
Magento Open Source
7.7
Sitecore

Security

Magento Open Source
Sitecore
7.1
Role-based user permissions
Magento Open Source
Sitecore
7.1

Platform & Infrastructure

Magento Open Source
Sitecore
6.9
API
Magento Open Source
Sitecore
5.1
Internationalization / multi-language
Magento Open Source
Sitecore
8.8

Web Content Creation

Magento Open Source
Sitecore
5.3
WYSIWYG editor
Magento Open Source
Sitecore
5.1
Code quality / cleanliness
Magento Open Source
Sitecore
5.1
Admin section
Magento Open Source
Sitecore
5.1
Page templates
Magento Open Source
Sitecore
5.1
Library of website themes
Magento Open Source
Sitecore
5.0
Mobile optimization / responsive design
Magento Open Source
Sitecore
5.1
Publishing workflow
Magento Open Source
Sitecore
7.0
Form generator
Magento Open Source
Sitecore
5.1

Web Content Management

Magento Open Source
Sitecore
5.3
Content taxonomy
Magento Open Source
Sitecore
5.1
SEO support
Magento Open Source
Sitecore
5.1
Bulk management
Magento Open Source
Sitecore
5.1
Availability / breadth of extensions
Magento Open Source
Sitecore
4.1
Community / comment management
Magento Open Source
Sitecore
7.2

Pros

Magento Open Source

  • Magento 2 CE has a very robust document workflow which mirrors most mid-large ERP systems. There's a "papertrail" which mimics your business processes, and each part of the process is exposed to the API which makes for some great integration potential.
  • Magento 2 CE is also great for tracking customer history, saves a record for each and allows you to understand customer interests better.
  • Magento 2 CE is highly expandable, with a full marketplace of free and premium modules that should accomplish some pretty niche sales or service goals.
Brendon Brown | TrustRadius Reviewer

Sitecore

  • Personalisation of advertising banners based upon knowledge of the customer, like location or previous searches enables us to target customers with products and offers that they are more likely to engage with, which has been done to good effect.
  • The use of Sitecore for content management enables the business and design team to perform changes to things, like images, content and page structure, which would otherwise have required a code release, which is costly in terms of man power.
  • The A/B testing in Sitecore is good because it allows us to statistically verify minor changes to the site - like advert changes or component ordering on the page - as to whether or not they positively impact conversion.
Anonymous | TrustRadius Reviewer

Cons

Magento Open Source

  • Not the simplest of solutions to use or maintain from an end-user perspective
  • Other platforms are better with regards to SEO in our experience
  • Fairly sluggish and slow compared to other platforms without the correct server specification and performance optimization work.
David Bryan | TrustRadius Reviewer

Sitecore

  • Sitecore is Customer Engagement Platform. It comes with lots of features (e.g. Authoring, Analytics, personalization, A/B Test, Webforms for marketers etc), But, most of them are not being used by many clients. If you are really looking for just CMS (only authoring and publishing), then I don't think Sitecore is a way to go.
  • You need to have a strong Sitecore certified developer base to manage the Sitecore platform (if you are using all features). It's the same case with others. But, finding a Sitecore certified (costs $$) developer is tough in the market. Now the market is growing (thanks to Sitecore promotional events) and Sitecore is gaining popularity, It may be easy to find such developers in the future. If you want to leverage most out of the Sitecore community you need to be a Sitecore certified developer.
  • Sitecore comes with lots of built-in features and marketplace components. I feel this puts in a little tricky situation. It gives an opportunity for a normal developer to use some of the free marketplace module, which may or may not be supported in a future version of Sitecore. which may put the entire platform in risk to upgrade to latest Sitecore version. You need to have a proper process to control and validate the marketplace components before using them.
Laxmi Srinivas Samayamantri | TrustRadius Reviewer

Likelihood to Renew

Magento Open Source

Magento Open Source 10.0
Based on 1 answer
It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
Bret Williams | TrustRadius Reviewer

Sitecore

Sitecore 9.0
Based on 9 answers
Sitecore has proven that it can deliver on its promise of a robust, reliable enterprise CMS solution with plenty of features. Also, they keep updating it with more and better features. Now that we are highly trained on it we have started on getting the most out of it and we plan to keep doing more of that in the future.
Anonymous | TrustRadius Reviewer

Usability

Magento Open Source

No score
No answers yet
No answers on this topic

Sitecore

Sitecore 7.3
Based on 4 answers
With any platform that offers so much capability, usability will naturally be more challenging. Sitecore does an admirable job and made massive strides in version 8, but at some times offers too many ways to achieve the same task allows users to sometimes take a path less efficient than the preferred path.
Aaron Branson | TrustRadius Reviewer

Support Rating

Magento Open Source

No score
No answers yet
No answers on this topic

Sitecore

Sitecore 9.1
Based on 4 answers
Sitecore Support is very knowledgeable and helpful. We have raised a number of issues with them and they rarely fail to come up with an acceptable solution.
Anonymous | TrustRadius Reviewer

Online Training

Magento Open Source

No score
No answers yet
No answers on this topic

Sitecore

Sitecore 10.0
Based on 1 answer
Sitecore captures and remembers every single interaction your customers and prospects have in any part of the system, allowing you to build comprehensive, ever-learning profiles of each individual. From email marketing, to social media, to online shopping, Sitecore remembers where each interaction left off so you can automatically continue the conversation. Sitecore helps you manage your content for each and every experience your customers enjoy. Customize what content you want and the system will take care of how it's displayed.
Anonymous | TrustRadius Reviewer

Implementation Rating

Magento Open Source

No score
No answers yet
No answers on this topic

Sitecore

Sitecore 9.1
Based on 5 answers
Make sure you work with a partner that can help you take advantage of the entire platform. Specifically we see a lot of customers not taking advantage of Sitecore DMS and thus missing a huge opportunity. Sitecore is a platform that is meant to be constantly optimized and improved upon.
Chris Spears, CMTO | TrustRadius Reviewer

Alternatives Considered

Magento Open Source

Magento is hands down better than any hosted platform (i.e., BC), but only if you have a good development team. Hosted platforms are very limiting as to what you can accomplish "outside the box." Magento is much better than WooCommerce in its user friendliness and its feature set.
Lynn Thames | TrustRadius Reviewer

Sitecore

The decision to select Sitecore was not ultimately mine, but the fact that we were able to leverage in-house Microsoft .Net (C#) experience on a platform that had a library of extensions, but also allowed us to customize and keep private our confidential IP has been a big help. When you see a SharePoint site or a Drupal site you can usually tell "oh this is a MS SharePoint site", but with Sitecore the ability to customize and have different views even different components based on device type makes Sitecore a clear winner.
Anonymous | TrustRadius Reviewer

Return on Investment

Magento Open Source

  • It definitely let us start with a decent store and scale from 0 to 15,000 products without many performance issues. But that comes with a cost: we were unable to change the design of the checkout, SEO was poor, and adding banners or more store-related things was very time consuming.
  • Debugging is hard and you will break your head with some errors that break your store, and you don't know how to solve them. This was one of the reasons why we left it.
Santiago Valdés | TrustRadius Reviewer

Sitecore

  • ROI depends so much on implementation. Its would be difficult to comment in a positive or negative regarding CMS product to direct ROI. A non-technical user would be surprised at what a basic installation of Sitecore looks like. "Hello World" comes to mind. With that in mind we can look at two things, Sitecore Support and Sitecore Partners.
  • Certified Internal Developers and Sitecore Support: This depends on the qualifications of your existing departments regarding implementing a enterprise CMS. No experience to some experience, this is a no brainer, rigorously vet top and middle partners and hire one to lead this effort. If your experienced still hire a partner and vet them but hire a middle to small partner and have them help, not lead.
  • "Sitecore Window": You could equate Sitecore in some implementation as throwing expensive parts at a car problem. If your business requirements and data consumption needs are not within this cost window then in the end on paper it will be difficult to see ROI or that there just wasn't a return. Then it will be time to look at other lower cost alternatives The initial cost is just the start. Over engineering and expensive horizontal integration partners can cost someone a promotion or job.
  • If your content workflows are complex, sites rendering data requirements are large and performance and scalability are paramount. Sitecore should be in your top 3.
Anonymous | TrustRadius Reviewer

Pricing Details

Magento Open Source

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sitecore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Magento Open Source
6.9
Sitecore
5.1

Likelihood to Renew

Magento Open Source
10.0
Sitecore
9.0

Usability

Magento Open Source
Sitecore
7.3

Support Rating

Magento Open Source
Sitecore
9.1

Online Training

Magento Open Source
Sitecore
10.0

Implementation Rating

Magento Open Source
Sitecore
9.1

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