What users are saying about
18 Ratings
18 Ratings
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Score 6.9 out of 100
3 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Magnolia V5+

Magnolia CMS is a great product to develop enterprise websites, extranets and intranets. At the moment, the community is growing day by day but so far not many extensions are available. Magnolia is an enterprise CMS, the initial learning curve takes time, to learn all its functionalities and how to customize it is necessary to know Java. When one wants to develop just a simple website without complexity which doesn’t need any specific features such as workflow, versioning, environment separation between staging and public, etc. it is preferable to choose another CMS.
Maurizio Müller | TrustRadius Reviewer

Stella Connect

It's suited for any support team, customer experience team, or customer-facing team that wants to measure the satisfaction of their customers. Especially large/scaling support teams that handle inbound support of any kind.
Joelle Waksman | TrustRadius Reviewer

Feature Rating Comparison

Security

Magnolia V5+
7.0
Stella Connect
Role-based user permissions
Magnolia V5+
7.0
Stella Connect

Platform & Infrastructure

Magnolia V5+
7.0
Stella Connect
API
Magnolia V5+
7.0
Stella Connect
Internationalization / multi-language
Magnolia V5+
7.0
Stella Connect

Web Content Creation

Magnolia V5+
6.9
Stella Connect
WYSIWYG editor
Magnolia V5+
6.0
Stella Connect
Code quality / cleanliness
Magnolia V5+
6.0
Stella Connect
Admin section
Magnolia V5+
7.0
Stella Connect
Page templates
Magnolia V5+
7.0
Stella Connect
Library of website themes
Magnolia V5+
7.0
Stella Connect
Publishing workflow
Magnolia V5+
7.0
Stella Connect
Form generator
Magnolia V5+
8.0
Stella Connect

Web Content Management

Magnolia V5+
6.6
Stella Connect
Content taxonomy
Magnolia V5+
6.0
Stella Connect
SEO support
Magnolia V5+
7.0
Stella Connect
Bulk management
Magnolia V5+
7.0
Stella Connect
Availability / breadth of extensions
Magnolia V5+
7.0
Stella Connect
Community / comment management
Magnolia V5+
6.0
Stella Connect

Pros

Magnolia V5+

  • Easy to use for end users
  • You can use both jsp and ftl
  • It lets you easily develop a site for both mobile and desktop (V5 only)
  • Nice templating mechanism
Davide Dispenza | TrustRadius Reviewer

Stella Connect

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

Magnolia V5+

  • Publishing
  • Content Management
  • Subscribe
Anonymous | TrustRadius Reviewer

Stella Connect

  • I wish there was more connection with our ticketing systems analytics. We measure KPIs from Stella, but also workflow related metrics within our ticketing system. Right now, managers have to go into multiple platforms to find the corresponding data. I wish Stella had an analytics connection of some kind.
Joelle Waksman | TrustRadius Reviewer

Likelihood to Renew

Magnolia V5+

Magnolia V5+ 9.5
Based on 3 answers
I am unable to rate this.
Anonymous | TrustRadius Reviewer

Stella Connect

No score
No answers yet
No answers on this topic

Support Rating

Magnolia V5+

No score
No answers yet
No answers on this topic

Stella Connect

Stella Connect 10.0
Based on 1 answer
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Alternatives Considered

Magnolia V5+

The web features of Magnolia are better.
Andrea Castelli | TrustRadius Reviewer

Stella Connect

I actually liked AskNicely, but the UI was better and more aligned with our brand on StellaConnect. Also, the values and research behind how they build and structured their satisfaction surveys really aligned with the experience we wanted to provide to our users.
Joelle Waksman | TrustRadius Reviewer

Return on Investment

Magnolia V5+

  • The biggest business for Tinext is digital marketing. Our team - which includes Sales accounts, Project managers, information architects, software engineers, designers, system engineers, etc. - use Magnolia CMS every day. Having a team focused on a product only is very efficient and allows us to offer a good service and advice to customers.
  • Our customers have very high expectations and need a lot of integration: the flexibility of Magnolia allows us to satisfy every request.
Maurizio Müller | TrustRadius Reviewer

Stella Connect

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Pricing Details

Magnolia V5+

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Magnolia V5+ Editions & Modules

Edition
Magnolia Community Edition$0
Magnolia Enterprise Edition Standard-2
Magnolia Enterprise Edition Pro-2
  1. per instance
Additional Pricing Details

Stella Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stella Connect Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Magnolia V5+
7.0
Stella Connect
10.0

Likelihood to Renew

Magnolia V5+
9.5
Stella Connect

Support Rating

Magnolia V5+
Stella Connect
10.0

Online Training

Magnolia V5+
8.2
Stella Connect

Add comparison