Chose Spiceworks Help Desk
We just tried it out to see what it could do but decided to keep looking but it is good for small networks.
Product | Rating | Most Used By | Product Summary | Starting Price |
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ManageEngine OpManager | N/A | ManageEngine's OpManager is network performance monitoring software. | $245 for 10 devices | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | $245 per installation | No setup fee | ||||||||||||||
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ManageEngine OpManager | Spiceworks Help Desk | |
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Considered Both Products | ManageEngine OpManager No answer on this topic | Spiceworks Help Desk |
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Top Cons |
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Network Performance Monitoring |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ManageEngine OpManager | Spiceworks Help Desk | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Nmap Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Nmap Score 8.8 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ManageEngine OpManager | Spiceworks Help Desk | |
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Likelihood to Recommend | 9.1 (36 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | 8.6 (3 ratings) | 10.0 (29 ratings) |
Usability | 8.7 (4 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 8.0 (6 ratings) | 8.7 (26 ratings) |
Implementation Rating | 9.0 (1 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
ManageEngine OpManager | Spiceworks Help Desk | |
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Likelihood to Recommend | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Spiceworks Ziff Davis |
Pros | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Spiceworks Ziff Davis |
Cons | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Spiceworks Ziff Davis |
Likelihood to Renew | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Spiceworks Ziff Davis |
Usability | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Spiceworks Ziff Davis |
Reliability and Availability | ManageEngine, A Div of Zoho Corporation Pvt Ltd No answers on this topic | Spiceworks Ziff Davis |
Support Rating | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Spiceworks Ziff Davis |
Implementation Rating | ManageEngine, A Div of Zoho Corporation Pvt Ltd No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Spiceworks Ziff Davis |
Return on Investment | ManageEngine, A Div of Zoho Corporation Pvt Ltd | Spiceworks Ziff Davis |
ScreenShots | ManageEngine OpManager Screenshots |