What users are saying about
18 Ratings
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Score 8.3 out of 100
8 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

ManyChat

It's great to automate canned answers to solve questions that an audience can repeat constantly. It's also great for customer service and support by answering pre-defined sequences. Also, it's great for broadcasting messages while using filters such as tags and demographical parameters. We are having open rates for over 80% of our entire audience.
Diego Jaramillo | TrustRadius Reviewer

Smith.ai Live Website Chat

I recommend Smith AI to everyone especially when clients compliment me on my receptionist. It could be my secret but, I am happy to share
Sara Gepp | TrustRadius Reviewer

Pros

ManyChat

  • Create engaging bots
  • Easily build automated sequences
Denis Mutsky | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Pre-screening/qualifying potential new clients - Saves us hundreds of hours in lead qualification.
  • Integrating with our other software (Clio Manage, Calendly, website with their chatbot).
  • Super responsive customer support that fixes things the first time.
Anonymous | TrustRadius Reviewer

Cons

ManyChat

  • Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook.
Bo Ray | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Really nothing has been bad. The only thing that is a little challenging is dashboard which splits chat and phone reception services, which can be confusing. But still very workable.
Anonymous | TrustRadius Reviewer

Usability

ManyChat

ManyChat 7.0
Based on 1 answer
ManyChat is a great tool, provides loads of features, integrations and just saves you a whole load of time once all set up. If you aren't tech-savvy or used to how digital marketing tools work, it can appear complicated. That's how I felt initially 2 years ago, and after watching tutorials online I had a better understanding of it. This is why I rated it a 7, as it's not a tool that you can just play around with and guess how it works. There's definitely a learning curve with it so I recommend doing the free training and watching video tutorials.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Smith.ai Live Website Chat

Smith.ai Live Website Chat 9.1
Based on 2 answers
The Smith.ai interface is frictionless and their how-to guides will help you make great chat question/answer decisions
Neal Cornett | TrustRadius Reviewer

Support Rating

ManyChat

ManyChat 5.9
Based on 4 answers
There is room for improvement but frankly, we haven't had the need to request for support. Everything is pretty easy to setup and there are very useful video explanation guides and walkthroughs on ManyChat's YouTube channel. The only challenge we have had was to integrate it with Zapier, it's a bit tricky because you need to do a setup workaround first, but nothing too complicated.
Diego Jaramillo | TrustRadius Reviewer

Smith.ai Live Website Chat

Smith.ai Live Website Chat 9.2
Based on 7 answers
Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.
Neal Cornett | TrustRadius Reviewer

Alternatives Considered

ManyChat

I've worked in the past with Chatfuel. However, I decided to switch to ManyChat due to a variety of reasons. Overall, ManyChat offers much more functionality out of the box (e.g., Facebook comments tool), sequence builders are much more intuitive. Also, they provide flexible pay as you go pricing plan, which is perfect for a startup like us.
Denis Mutsky | TrustRadius Reviewer

Smith.ai Live Website Chat

I have not used other chat services. I use Smith.ai Receptionists and that service from Smith.ai has been flawless, so I went with them for chat as well.
Olivia Sheppard | TrustRadius Reviewer

Return on Investment

ManyChat

  • We have a very positive ROI for our business. We have been generating about 10 leads a month. We are currently closing on 10% of those, so 1 new client a month. We are working on ways to improve that conversion percentage.
  • We generate around 50 leads a month for a client of ours. Their conversion is about 25% Their average ticket is 1,500.00 which puts them to about 15-20 thousand a month.
Bo Ray | TrustRadius Reviewer

Smith.ai Live Website Chat

  • Smith.ai chat has delivered 50+ new leads each month
  • Chat has reduced the number of FAQ phone calls by more than half
  • New leads from Smith.ai chat have become clients at an impressive 8% rate - double our advertising rate!
Neal Cornett | TrustRadius Reviewer

Screenshots

Pricing Details

ManyChat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

ManyChat Editions & Modules

Additional Pricing Details

Smith.ai Live Website Chat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Smith.ai Live Website Chat Editions & Modules

Edition
Starter$140 + $71
Basic$300 + $62
Pro$600 + $53
CustomLet us know what you need
  1. per chat after 20
  2. per chat after 50
  3. per chat after 120
Additional Pricing Details
All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others: https://smith.ai/integrations - Appointment booking - Additional custom programming support

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