Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.
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Workleap Officevibe
Score 7.5 out of 10
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Workleap Officevibe helps HR leaders and managers instantly drive top talent retention and team performance with simple tools for engagement, recognition, and performance management.
$3.50
per month per user
Pricing
Medallia
Workleap Officevibe
Editions & Modules
No answers on this topic
Essential
$3.50
per month per user
Pro
$5
per month per user
Offerings
Pricing Offerings
Medallia
Workleap Officevibe
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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Each plan includeS Pulse Surveys, feedback, 1-on-1s, goals and OKRs, and Good Vibes.
Discounts are available for multi-year subscriptions, and larger organizations. Billed monthly or annually.
Add-on to any paid plan: Performance management.
All the Officevibe features can be tried free, no credit card required. After 14 days, upgrade or continue using the free plan.
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
I think Officevibe is great for any office where management truly cares about how happy their employees are and is interested in making their company a great place to work. It's a quick and easy way for staff to give you honest thoughts and opinions that you can act on to make improvements
Does the remembering for me. Officevibe sends the surveys automatically on a scheduled sequence.
The surveys cover a wide range of topics. They help address where pain points could be lurking and where I need to try to help my team.
I like being able to see the trend in the reports. It helps me give an overall sense of the health of our employees feelings towards each other and the company.
Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
I didn't try anything else - Officevibe came across my desk and I went with it. I'm not sure what other options there are out there, but I'm sure there are a few. It's probably worth giving them a look, but if you're looking to keep your finger on the pulse of your company culture and employee happiness / engagement, Officevibe is not a bad choice at all.
It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
I used it to decide how best to allocate my resources for employee benefits and perks. I was able to find out which ones were truly important to them and which ones they didn't really care about so I knew which ones to spend my money on.
I've also been able to see whether I'm doing a good job as a manager and where I need to improve, whether it be in terms of management style, leadership, communication or even things like policy - I'm able to see what is working and what isn't and make adjustments accordingly.
