TrustRadius

MessageBird vs. Rocket.Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MessageBird
Score 4.8 out of 10
N/A
MessageBird is a CPaaS with APIs that allows users to incorporate VoIP calling, SMS messaging, and other means of communication into their app, website, or communication system. It's VoIP functionality includes Call Recording, Call Transcription, and Answering Machine Detection. Calls are billed per second. According to the vendor, the product is scalable enough to use for call centers. In addition to calls, MessageBird Voice can also be used to send text-to-speech voice messages, for security…
$0.01
per message
Rocket.Chat
Score 5.0 out of 10
N/A
Built for organizations that need more control over their communications, Rocket.Chat enables collaboration between colleagues, partners, customers, communities, and platforms without compromises on data ownership, customizations, or integrations.
$7
per month collaboration users (minimum 25)
Pricing
MessageBirdRocket.Chat
Editions & Modules
API Pricing - WhatsApp
$0.01
per message
API Pricing - Voice
$0.01
per minute
API Pricing - SMS
$0.01
per message
API Pricing - Numbers
$1
per month
Pro
$50
per month
Pro Plus
$150
per month
Start Up
Free
Custom Plan
Contact sales team
Enterprise - Self-Managed
$7
per month collaboration users (minimum 25)
Enterprise - SaaS
$7
per month per collaboration user (minimum 25)
Enterprise - Self-Managed
$35
per month per omnichannel agents (minimum 5)
Enterprise - SaaS
$35
per month per omnichannel agent (minimum 5)
Offerings
Pricing Offerings
MessageBirdRocket.Chat
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
MessageBirdRocket.Chat
Top Cons

No answers on this topic

Best Alternatives
MessageBirdRocket.Chat
Small Businesses
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MessageBirdRocket.Chat
Likelihood to Recommend
9.6
(2 ratings)
-
(0 ratings)
User Testimonials
MessageBirdRocket.Chat
Likelihood to Recommend
MessageBird
MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
PR
Pablo Ritchie
Product Manager
Read full review
Rocket.Chat
No answers on this topic
Pros
MessageBird
  • SMS delivery
  • Webhooks for delivery reports
  • SMS pricing
Verified User
Anonymous
Read full review
Rocket.Chat
No answers on this topic
Cons
MessageBird
  • It does not accept all the functions of whatsapp
  • It has no integration with the Pipedrive CRM
  • Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"
PR
Pablo Ritchie
Product Manager
Read full review
Rocket.Chat
No answers on this topic
Alternatives Considered
MessageBird
Twilio prices were much higher for our initial volume (30k SMS/month). But they have more APIs and more services if you need to integrate email, SMS, and other channels. We didn't need those features, only basic SMS and email, so we kept each feature from one provider. Email from Sendgrid and SMS from MessageBird
Verified User
Anonymous
Read full review
Rocket.Chat
No answers on this topic
Return on Investment
MessageBird
  • Quick contact with collection clients
  • Delivers the feeling of instantaneous
  • It is good to start the relationship, but continue it through the call center.
PR
Pablo Ritchie
Product Manager
Read full review
Rocket.Chat
No answers on this topic
ScreenShots