Microsoft Dynamics 365 Field Service (FieldOne) vs. Skedulo

Microsoft Dynamics 365 Field Service (FieldOne)

Skedulo

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365 Field Service (FieldOne)	Score 10.0 out of 10	N/A	Microsoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching optimization, automated routing, and built-in customer relationship management (CRM).	$20 per month per user
Skedulo	Score 8.1 out of 10	N/A	Australian company Skedulo offers their eponymous workforce management software optimized for managing a team of mobile employees working in the field.	N/A

Pricing

Microsoft Dynamics 365 Field Service (FieldOne)

Skedulo

Editions & Modules

Subsequent qualifying1 Dynamics 365 app: $20
per month per user
First Dynamics 365 app: $95
per month per user

No answers on this topic

Offerings

Pricing Offerings
Microsoft Dynamics 365 Field Service (FieldOne)	Skedulo
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

User must be licensed for Dynamics 365 Field Service to qualify for reduced pricing.

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More Pricing Information

Community Pulse
	Microsoft Dynamics 365 Field Service (FieldOne)	Skedulo
Top Pros	Pro Microsoft dynamics Pro Microsoft dynamics 365 Pro Mobile app	Pro Open source Pro Well organized Pro Track data
Top Cons	Minus Customer engagement Minus Mobile support Minus New field	Minus Way to communicate Minus Third party Minus Communicate directly

Best Alternatives
	Microsoft Dynamics 365 Field Service (FieldOne)	Skedulo
Small Businesses	Kickserv Score 9.3 out of 10	7shifts Score 9.0 out of 10
Medium-sized Companies	Jotform Score 8.7 out of 10	PowerDMS by NEOGOV Score 9.6 out of 10
Enterprises	ServiceNow Customer Service Management Score 7.9 out of 10	UKG Pro Score 8.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Microsoft Dynamics 365 Field Service (FieldOne)	Skedulo
Likelihood to Recommend	10.0 (1 ratings)	8.1 (3 ratings)

User Testimonials
	Microsoft Dynamics 365 Field Service (FieldOne)	Skedulo
Likelihood to Recommend	Microsoft Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering. Incentivized Verified User Anonymous Read full review	Skedulo Skedulo fits our needs for scheduling and uploading documentation for our medical research studies. Our phlebotomists are able to accept and decline jobs based on their availability and are able to give a decline reason. This is invaluable to us as time is important, and getting these appointments scheduled is imperative. Incentivized Dalerae Oppel operations coordinator Read full review
Pros	Microsoft Optimized Resource Scheduling - both manual and automatic. Field Service (Dynamics 365) mobile app for the field service agents Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products Incentivized Verified User Anonymous Read full review	Skedulo Friendly UI Continuous Product Development Open Source APIs Incentivized Verified User Anonymous Read full review
Cons	Microsoft Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also. Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for]. Incentivized Verified User Anonymous Read full review	Skedulo Occasionally it will not locate an available consultant because they put their block in on top of a previous appointment -- overlapping causes issues Fix it so the human errors of us inputting blocks is not so "perfect" Incentivized Becky Norton Customer Care Manager Read full review
Alternatives Considered	Microsoft No answers on this topic	Skedulo We actually use Skedulo as our only dispatching appointment program. Salesforce is not like Skedulo, but we use them together daily to ensure on-time specimen draws, delivery, and payout for all visits completed. Skedulo is very easy to interface with other programs. Incentivized Dalerae Oppel operations coordinator Read full review
Return on Investment	Microsoft ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service. Incentivized Verified User Anonymous Read full review	Skedulo Lengthy implementation window due to high degree of change management FTE efficiencies not yet fully realized; assumed higher levels of automation Enable customer innovation and new Self Serve booking capability Incentivized Verified User Anonymous Read full review
ScreenShots