What users are saying about
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544 Ratings
25 Ratings

Microsoft Dynamics 365

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544 Ratings
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Score 7.8 out of 100
25 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

QAD

If you're setting up operations where you have to manage manufacturing builds from raw components to finished goods, I would recommend QAD. It's nice to have subassemblies part numbers for your builds and enter in the number of accepted quantities and rejects. QAD is very helpful if you have a lot of parts floating around. I would not buy QAD if you only have to manage less than ~20 parts... just use Excel.
Dat Nguyen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Microsoft Dynamics 365
8.0
QAD
Customer data management / contact management
Microsoft Dynamics 365
8.5
QAD
Workflow management
Microsoft Dynamics 365
7.8
QAD
Territory management
Microsoft Dynamics 365
8.0
QAD
Opportunity management
Microsoft Dynamics 365
8.6
QAD
Integration with email client (e.g., Outlook or Gmail)
Microsoft Dynamics 365
8.1
QAD
Contract management
Microsoft Dynamics 365
7.6
QAD
Quote & order management
Microsoft Dynamics 365
7.6
QAD
Interaction tracking
Microsoft Dynamics 365
8.0
QAD
Channel / partner relationship management
Microsoft Dynamics 365
8.0
QAD

Customer Service & Support

Microsoft Dynamics 365
8.3
QAD
Case management
Microsoft Dynamics 365
8.6
QAD
Call center management
Microsoft Dynamics 365
7.9
QAD
Help desk management
Microsoft Dynamics 365
8.3
QAD

Marketing Automation

Microsoft Dynamics 365
7.9
QAD
Lead management
Microsoft Dynamics 365
8.1
QAD
Email marketing
Microsoft Dynamics 365
7.7
QAD

CRM Project Management

Microsoft Dynamics 365
7.8
QAD
Task management
Microsoft Dynamics 365
7.8
QAD
Billing and invoicing management
Microsoft Dynamics 365
7.9
QAD
Reporting
Microsoft Dynamics 365
7.8
QAD

CRM Reporting & Analytics

Microsoft Dynamics 365
7.9
QAD
Forecasting
Microsoft Dynamics 365
7.5
QAD
Pipeline visualization
Microsoft Dynamics 365
8.5
QAD
Customizable reports
Microsoft Dynamics 365
7.7
QAD

Customization

Microsoft Dynamics 365
8.0
QAD
6.5
Custom fields
Microsoft Dynamics 365
8.2
QAD
Custom objects
Microsoft Dynamics 365
8.1
QAD
Scripting environment
Microsoft Dynamics 365
7.8
QAD
API for custom integration
Microsoft Dynamics 365
8.0
QAD
8.0
Plug-ins
Microsoft Dynamics 365
QAD
5.0

Security

Microsoft Dynamics 365
8.8
QAD
7.8
Single sign-on capability
Microsoft Dynamics 365
8.8
QAD
7.5
Role-based user permissions
Microsoft Dynamics 365
8.7
QAD
8.0

Social CRM

Microsoft Dynamics 365
7.8
QAD
Social data
Microsoft Dynamics 365
7.7
QAD
Social engagement
Microsoft Dynamics 365
7.8
QAD

Integrations with 3rd-party Software

Microsoft Dynamics 365
8.0
QAD
Marketing automation
Microsoft Dynamics 365
8.1
QAD
Compensation management
Microsoft Dynamics 365
7.9
QAD

Platform

Microsoft Dynamics 365
7.4
QAD
Mobile access
Microsoft Dynamics 365
7.4
QAD

Payroll Management

Microsoft Dynamics 365
QAD
10.0
Pay calculation
Microsoft Dynamics 365
QAD
10.0
Benefit plan administration
Microsoft Dynamics 365
QAD
10.0
Direct deposit files
Microsoft Dynamics 365
QAD
10.0
Salary revision and increment management
Microsoft Dynamics 365
QAD
10.0
Reimbursement management
Microsoft Dynamics 365
QAD
10.0

Reporting & Analytics

Microsoft Dynamics 365
QAD
7.3
Dashboards
Microsoft Dynamics 365
QAD
6.0
Standard reports
Microsoft Dynamics 365
QAD
10.0
Custom reports
Microsoft Dynamics 365
QAD
6.0

General Ledger and Configurable Accounting

Microsoft Dynamics 365
QAD
8.5
Accounts payable
Microsoft Dynamics 365
QAD
7.0
Accounts receivable
Microsoft Dynamics 365
QAD
7.0
Global Financial Support
Microsoft Dynamics 365
QAD
7.0
Primary and Secondary Ledgers
Microsoft Dynamics 365
QAD
8.0
Intercompany Accounting
Microsoft Dynamics 365
QAD
5.0
Localizations
Microsoft Dynamics 365
QAD
8.0
Journals and Reconciliations
Microsoft Dynamics 365
QAD
7.0
Enterprise Accounting
Microsoft Dynamics 365
QAD
8.0
Configurable Accounting
Microsoft Dynamics 365
QAD
8.0
Centralized Rules Framework
Microsoft Dynamics 365
QAD
6.0
Standardized Processes
Microsoft Dynamics 365
QAD
8.0

Inventory Management

Microsoft Dynamics 365
QAD
8.8
Inventory tracking
Microsoft Dynamics 365
QAD
9.0
Automatic reordering
Microsoft Dynamics 365
QAD
8.0
Location management
Microsoft Dynamics 365
QAD
8.5
Manufacturing module
Microsoft Dynamics 365
QAD
9.5

Order Management

Microsoft Dynamics 365
QAD
7.9
Pricing
Microsoft Dynamics 365
QAD
7.0
Order entry
Microsoft Dynamics 365
QAD
7.0
Credit card processing
Microsoft Dynamics 365
QAD
9.0
Cost of goods sold
Microsoft Dynamics 365
QAD
7.5
Order Orchestration
Microsoft Dynamics 365
QAD
7.0
End-to-end order visibility
Microsoft Dynamics 365
QAD
9.0
Order exception Resolution
Microsoft Dynamics 365
QAD
9.0

Subledger and Financial Process

Microsoft Dynamics 365
QAD
6.6
Automated Invoice Processing
Microsoft Dynamics 365
QAD
8.0
Shared Services Payments
Microsoft Dynamics 365
QAD
6.0
Billings Management
Microsoft Dynamics 365
QAD
5.0
Customer Receipt Applications
Microsoft Dynamics 365
QAD
5.0
Customer Collections
Microsoft Dynamics 365
QAD
8.0
Revenue Recognition
Microsoft Dynamics 365
QAD
8.0
Asset Management
Microsoft Dynamics 365
QAD
6.0

Project Financial Management

Microsoft Dynamics 365
QAD
6.7
Budgeting and Forecasting
Microsoft Dynamics 365
QAD
8.0
Project Costing
Microsoft Dynamics 365
QAD
6.0
Cost Capture
Microsoft Dynamics 365
QAD
6.0
Capital Project Management
Microsoft Dynamics 365
QAD
7.0
Customer Invoicing
Microsoft Dynamics 365
QAD
6.0
Customer Contract Compliance
Microsoft Dynamics 365
QAD
8.0
Project Revenue Recognition
Microsoft Dynamics 365
QAD
6.0
Project Financial Performance Analysis
Microsoft Dynamics 365
QAD
8.0
Project Financials Dashboard
Microsoft Dynamics 365
QAD
6.0
Real-time Financial Reporting
Microsoft Dynamics 365
QAD
6.0
Embedded Business Intelligence
Microsoft Dynamics 365
QAD
7.0

Project Execution Management

Microsoft Dynamics 365
QAD
5.0
Project Planning and Scheduling
Microsoft Dynamics 365
QAD
6.0
Project Manager Dashboard
Microsoft Dynamics 365
QAD
6.0
Task Insight for Project Managers
Microsoft Dynamics 365
QAD
5.0
Team Member Task Collaboration
Microsoft Dynamics 365
QAD
5.0
Team Member Mobile Functionality
Microsoft Dynamics 365
QAD
4.0
Project Candidate Comparison and Analysis
Microsoft Dynamics 365
QAD
4.0

Grants Management

Microsoft Dynamics 365
QAD
5.5
Award Lifecycle Management
Microsoft Dynamics 365
QAD
6.0
Spending Control
Microsoft Dynamics 365
QAD
5.0

Procurement

Microsoft Dynamics 365
QAD
5.1
Sourcing Team Collaboration
Microsoft Dynamics 365
QAD
7.0
Sourcing Analysis
Microsoft Dynamics 365
QAD
6.0
Bids Analyzed and Compared
Microsoft Dynamics 365
QAD
4.0
Catalog Shopping E-Commerce for Employees
Microsoft Dynamics 365
QAD
6.0
Contract Compliance Management
Microsoft Dynamics 365
QAD
7.0
Contract History
Microsoft Dynamics 365
QAD
6.0
Contract Repository
Microsoft Dynamics 365
QAD
5.0
Electronic Signatures
Microsoft Dynamics 365
QAD
3.0
Purchasing Risk and Compliance Management
Microsoft Dynamics 365
QAD
3.0
Spend Compliance Management
Microsoft Dynamics 365
QAD
7.0
Supplier Assessment
Microsoft Dynamics 365
QAD
3.0
Supplier Communication and Collaboration
Microsoft Dynamics 365
QAD
4.0
Supplier Portal
Microsoft Dynamics 365
QAD
5.0

Risk Management

Microsoft Dynamics 365
QAD
6.3
Risk Repository
Microsoft Dynamics 365
QAD
6.0
Control Management
Microsoft Dynamics 365
QAD
5.0
Control Mapping
Microsoft Dynamics 365
QAD
8.0
Control Efficiency Assessments
Microsoft Dynamics 365
QAD
4.0
Automated Control Assessments
Microsoft Dynamics 365
QAD
7.0
Issue Detection
Microsoft Dynamics 365
QAD
5.0
Automatic Notification
Microsoft Dynamics 365
QAD
9.0

Logistics

Microsoft Dynamics 365
QAD
6.1
Transportation Planning and Optimization
Microsoft Dynamics 365
QAD
8.0
Transportation Sourcing Management
Microsoft Dynamics 365
QAD
5.0
Transportation Process Integration
Microsoft Dynamics 365
QAD
8.0
Transportation Execution Management
Microsoft Dynamics 365
QAD
5.0
Freight Payment Automation
Microsoft Dynamics 365
QAD
9.0
Customs Entry Management
Microsoft Dynamics 365
QAD
3.0
Customs Document Management
Microsoft Dynamics 365
QAD
5.0

Manufacturing

Microsoft Dynamics 365
QAD
8.3
Production Process Design
Microsoft Dynamics 365
QAD
7.5
Supply Chain Business Flows
Microsoft Dynamics 365
QAD
8.0
Production Management
Microsoft Dynamics 365
QAD
7.5
Contracted Manufacturing Management
Microsoft Dynamics 365
QAD
8.5
Configuration Management
Microsoft Dynamics 365
QAD
8.5
Work Definition
Microsoft Dynamics 365
QAD
8.5
Work Execution
Microsoft Dynamics 365
QAD
9.0
Advanced Fulfillment
Microsoft Dynamics 365
QAD
8.0
Manufacturing Costs
Microsoft Dynamics 365
QAD
9.5

Supply Chain

Microsoft Dynamics 365
QAD
8.1
Forecasting
Microsoft Dynamics 365
QAD
7.5
Inventory Planning
Microsoft Dynamics 365
QAD
7.5
Multi-tier Supply Chain Planning
Microsoft Dynamics 365
QAD
9.0
Performance Monitoring
Microsoft Dynamics 365
QAD
8.5

Product Lifecycle Management

Microsoft Dynamics 365
QAD
7.2
Ideation Management
Microsoft Dynamics 365
QAD
7.0
Requirements Management
Microsoft Dynamics 365
QAD
8.0
Proposal Management
Microsoft Dynamics 365
QAD
7.0
Innovation Portfolio Management
Microsoft Dynamics 365
QAD
7.0
Product Master Data Management
Microsoft Dynamics 365
QAD
7.0
Vendor Portal
Microsoft Dynamics 365
QAD
7.0

Pros

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

QAD

  • The QAD Enterprise application is great, we only started using this application a few years ago. The Master Scheduling Workbench has been a great improvement to our daily operations.
  • The Web-based QAD Supplier Portal has also been implemented recently in our company and has been a huge help to our purchasing and materials department.
  • The QAD support that we receive has helped our company grow and is a major asset in upcoming projects.
Amanda Bell | TrustRadius Reviewer

Cons

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

QAD

  • Needs more flexibility to add/configure new indexes (if using the Progress Database) as the current indexes on key tables like transaction history are not helpful
  • Need a better support system for the TMS/Precision interface
  • Need better KnowledgeBase articles to understand the innerds of Pricing functionality
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

QAD

QAD 9.0
Based on 2 answers
The cost / benefit of changing to a different ERP will create a high cost and low benefit that's why I believe that we'll continue renewing QAD for a long time.
Anonymous | TrustRadius Reviewer

Usability

Microsoft Dynamics 365

Microsoft Dynamics 365 9.0
Based on 8 answers
The application handles well in terms of maintaining your master data about customers and it provides you with the steps to form a lead to an actual order. Navigation is fairly easy and you can easily export data to Excel or call out a small graph if needed. The dashboard functionality provides some well-customized overviews for each business area so this a well-used tool for the business.
Anonymous | TrustRadius Reviewer

QAD

QAD 10.0
Based on 1 answer
Easy to use, zero or minimum cost to maintain the database (DBA etc) , no issue with OS ( Linux), stable database
Anonymous | TrustRadius Reviewer

Support

Microsoft Dynamics 365

Microsoft Dynamics 365 10.0
Based on 1 answer
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

QAD

No score
No answers yet
No answers on this topic

Implementation

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

QAD

No score
No answers yet
No answers on this topic

Alternatives Considered

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

QAD

QAD stacks up well against other similar software that I have used. All in all the ability to add or subtract modules from QAD is a great advantage in having a flexible system that you can start with and adapt as your needs changes. This allows for small companies to use QAD and not just limit it to bigger companies.
Brian Caulfield | TrustRadius Reviewer

Return on Investment

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

QAD

  • QAD has made it easier for the operations engineering team to narrow down processes where reject rate relates to the highest cost so that they can solve those issues first.
  • QAD has made it easy for the production team to print work orders and track daily builds. This saves a lot of time from the old method of tracking in Word docs or Excel.
  • Sometimes QAD needs a lot of maintenance on the back end so we had to hire a full time employee to manage the data systems.
Dat Nguyen | TrustRadius Reviewer

Pricing Details

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

QAD

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Microsoft Dynamics 365
8.1
QAD
8.0

Likelihood to Renew

Microsoft Dynamics 365
7.9
QAD
9.0

Usability

Microsoft Dynamics 365
9.0
QAD
10.0

Reliability and Availability

Microsoft Dynamics 365
QAD
8.0

Support

Microsoft Dynamics 365
10.0
QAD

Online Training

Microsoft Dynamics 365
7.5
QAD
7.0

Implementation

Microsoft Dynamics 365
9.2
QAD

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