Top Rated
95 Ratings
Top Rated
175 Ratings
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Score 7.9 out of 100
Top Rated
95 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

It is well suited in organizations that are looking for an all-in-one Systems Management solution, that is well-known in the industry, and comes from a vendor that is also well-known, and that offers good support for this kind of product. It is less suited for organizations that want to use something right away, without a whole lot of setup/management on the back-end. This also wouldn't be suited for organizations that don't have funding for their IT folks to get formal training in the use of the product or have the time to read through the documentation, etc.
Anonymous | TrustRadius Reviewer

SCOM

More appropriate for:
  • Pure Microsoft ecosystem environments (Windows Server and SQL server) and the most common Linux and UNIX platforms.
  • Environments where cost is less of a factor than settling on a single platform for monitoring
  • Environments where the administrators are familiar with the setup and installation of SCOM.
Less appropriate for:
  • Pure UNIX/Linux shops, especially versions not supported out of the box by SCOM.
  • Shops that cannot afford the engagement to setup/configure and maintain on a continuous basis.
  • Shops that cannot dedicate personnel to the care and feeding of SCOM, especially when supporting larger environments.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
7.4
Application monitoring
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
7.7
Database monitoring
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
7.7
Threshold alerts
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
8.1
Predictive capabilities
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
7.0
Application performance management console
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
6.6
Collaboration tools
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
5.6
Out-of-the box templates to monitor applications
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
7.3
Application dependency mapping and thresholding
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
6.7
Virtualization monitoring
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
7.4
Server availability and performance monitoring
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
8.5
Server usage monitoring and capacity forecasting
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
8.1
IT Asset Discovery
Microsoft Endpoint Manager (Microsoft Intune + SCCM)
SCOM
7.7

Pros

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • Remote Control works well and does not require a lot of configuration. It must be understood that the Remote Control feature of System Center Configuration Manager is different from RDP, as it does not establish a separate user session and allows a tech to troubleshoot issues in a way visible to a user.
  • It is easy to add client devices for management, and multiple options are available (push, Active Directory, etc.)
  • It's modular and extensible. For example, a third-party company, Parallels, makes a System Center Configuration Manager plugin to manage Macs from the same console.
Anonymous | TrustRadius Reviewer

SCOM

  • Pick real-time health data from a large number of systems through their agent services installed on those remote systems.
  • Have the ability to directly create an incident in snow with its SCOM-SNOW Integration pack.
  • Have the capability to design activities to perform actions on apps or infrastructure components directly from SCOM Dashboard.
Anonymous | TrustRadius Reviewer

Cons

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • The licenses can be expensive if you are a small organization. Make sure you have a good deal with your Microsoft partner.
  • Deal with collections can be a little hard sometimes. Collections are the say the product classify or organize the groups. As the concept is a little different from what we're used to, like Active Directory Organizational Units or Security Groups, etc., it's best if you spend some time studying this before you deploy the product in your organization, especially if your organization has severy business or business units and remote sites.
  • You don't have as much product specialists as you have for other Microsoft products like MS Exchange, for example. So, make sure you hire a partner that have the skills needed to help you during the deploy of the product. Indeed, it is a complex product and it demands attention to details to avoid frustration in the future. People tend to save money on the implementation phase and that leads to frustration and, in some cases, projects cancellation due to underestimation of the requirements of the product.
Eduardo Viero | TrustRadius Reviewer

SCOM

  • One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
  • SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
  • The OOB SCOM reports are a bit clunky and feel outdated.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 9.6
Based on 2 answers
Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance.We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
Junie Johwa | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Usability

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.3
Based on 5 answers
It becomes useful to access the corporate data on the go or while you are outside the office. Data leakage is a serious problem, so Intune does the work for us. It provides secure access to company resources and data on the go and on our own mobile device. In this way, we can reply to client emails without any delay and the organization has full control over the sharing of data as per compliance policy.
Anonymous | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Performance

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 7.2
Based on 28 answers
Due to SCCM being developed by Microsoft and meant to work with other Microsoft products, there has been no performance issues on servers nor client devices. We have done two upgrades without any unplanned downtime or issues, and there has been no requirement to roll-back any deployment or updates of SCCM due to any bugs or vulnerability found later. This is a well made product for specific use and specific platform. Other competitor products can do more and compatible with other Operating Systems, but if there is no requirement for that, SCCM is the best of breed.
Anonymous | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Support Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.2
Based on 19 answers
Microsoft support is very quick in assisting with large scale or even smaller-scale issues. They are available 24/7/365 (depending on your support tier contract), which is really nice if your system goes sideways. I've used them a handful of times when something goes wrong. They are always friendly and helpful.
Adam Martin | TrustRadius Reviewer

SCOM

SCOM 8.2
Based on 9 answers
We are very pleased with the support provided by the Microsoft System Center Operations Manager team. At first, we were quite hesitant to contact support, but the support team showed a very proactive approach and helped with a bunch of issues which would be much harder to overcome on our own, especially when deploying the platform for the first time.
Anonymous | TrustRadius Reviewer

Implementation Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft Endpoint Manager (Microsoft Intune + SCCM) 8.8
Based on 4 answers
Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand!Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the projectManagement can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
Junie Johwa | TrustRadius Reviewer

SCOM

No score
No answers yet
No answers on this topic

Alternatives Considered

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Microsoft System Center Configuration manager was always selected because it combines several standalone solutions provided by other vendors. Has great integration with all Microsoft services including Azure. Being an enterprise standard level product, you can expect that your IT personnel has experience with it and you don't need to spend too much time to educate them.
Valery Mezentsau | TrustRadius Reviewer

SCOM

We didn't consider any other alternatives, nor did we try or demo any other product prior to our purchase of SCOM. I know there are several other products out that perform many of the same functions and more such as SolarWinds, however, those products are pricey as well and we decided to stick with the Microsoft product in the end.
Joe Spradlin | TrustRadius Reviewer

Return on Investment

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

  • Positive Impact #1: Leveraging the Remote Access feature, we can simply remotely connect to a users workstation to assist with any issues they may encounter. We have multiple locations, so it is a huge time saver in troubleshooting end user issues.
  • Positive Impact #2: ROI is different for everyone, but ours has been positive in that we dont have to travel back and fourth between building as often to assist users. This saves time, gas and ultimately money.
  • Positive Impact #3: After you have deployed all the SCCM agents SCCM will start performing its magic. Inventory of your hardware and software is readily available in fully customizable reports that you can provide upper management for tech refreshes, etc. We also use the reports to ensure we have the right licensing installed vs. the licensing we have purchased.
Joe Spradlin | TrustRadius Reviewer

SCOM

  • We wanted to make sure that updates and patches deployed are actually successfully installed on devices and other tools cannot match SCOM for detailed feedback on deployment status.
  • We can now confidently provide management and security teams on successful update of security patches with high accuracy.
  • Deployment complexity took over a year to fully implement all necessary features with help of consultants and in house teams. Wish it was simpler.
Anonymous | TrustRadius Reviewer

Pricing Details

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Endpoint Manager (Microsoft Intune + SCCM) Editions & Modules

Edition
Microsoft 365 For Families9.991
Microsoft 365 For Individuals6.991
Microsoft 365 Business Basic$52
Microsoft 365 Business Standard12.502
Microsoft 365 Business Premium$152
Microsoft 365 Apps8.252
  1. per month
  2. per user/per month
Additional Pricing Details

SCOM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SCOM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.4
SCOM
7.8

Likelihood to Renew

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
9.6
SCOM

Usability

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
7.3
SCOM

Performance

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
7.2
SCOM

Support Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.2
SCOM
8.2

Implementation Rating

Microsoft Endpoint Manager (Microsoft Intune + SCCM)
8.8
SCOM

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