MoSo vs. TeamSnap

MoSo was a fairly outdated software. However, we may have needed to upgrade to the newest version in order to continue with them which may be the reason that my experience, overall, was not a positive one. At the end of the relationship, the MoSo team became unresponsive with regard to questions about what we were being charged for the service and how deposits were being utilized

Incentivized

Anytime there are instantaneous communications that need to go out across a number of different mediums. It ensures that everyone is on the same page.

Incentivized

• Invoices across multiple entities
• Adds products to invoices easily through the user interface
• Adds and cancels customer access

Incentivized

• It makes communicating with other parents and coaches easy
• It makes it easy to know what's coming up on the schedule
• It allows you to mark exactly which events you are able to attend

Incentivized

• No ability to load information. Everything had to be done manually
• Keeping good track of which entities held Accounts Receivable. One entity would be the parent of the customer and AR would appear under their home location
• Invoicing was very ugly

Incentivized

• The Schedule in List View is odd -- you must scroll all the way to the bottom to view the most recent event.
• Website load speeds are usually very slow.

Incentivized

Whenever I have had an issue it has been dealt with quickly and correctly. I haven't had any with functionality, rather with billing since I have to go through an athletic department. They were understanding, responsive and fixed the problem quickly without any major issues. The use of the app was not stopped.

Incentivized

We ended up moving away from MoSo to Sage Intacct, in which we had a much better experience with the invoicing process and the flexibility. I do not recall what other products were evaluated instead of MoSo during the initial buying decision process, but one of the key drivers for purchasing the software was the ability to cross locations

Incentivized

This was our first choice, and we have not tried any other entity for this specific purpose. The app came highly rated and many "moms" on our team already used it for kids soccer teams or other sports teams they were a part of, be it recreational or school. Ease of use is key, as we are all adults and didn't need any young social media platforms.

Incentivized

• Positive in invoicing one customer across multiple locations
• Negative Customer Service experience
• Negative Ability to Scale

Incentivized

• We use the app for a recreational club, so it hasn't directly correlated to business.
• The app does make it to connect with those whom you might not connect otherwise.

Incentivized