1 Rating
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Score 9.1 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Motadata ServiceOps

Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

Tivoli Asset Management for IT can be used very well in a big datacenter to easily manage assets. For linear assets there are other Tivoli Asset Manager products available such as for transportation domain, oil and gas.For a small scale industry, Tivoli Asset management solution is not a big help.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Motadata ServiceOps
8.9
Tivoli Asset Management for IT (Discontinued)
Organize and prioritize service tickets
Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)
Service restoration
Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)
Self-service tools
Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)
Subscription-based notifications
Motadata ServiceOps
8.2
Tivoli Asset Management for IT (Discontinued)
ITSM collaboration and documentation
Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)
ITSM reports and dashboards
Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)

ITSM asset management

Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)
Configuration mangement
Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)
Asset management dashboard
Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)
Policy and contract enforcement
Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)

Change management

Motadata ServiceOps
8.6
Tivoli Asset Management for IT (Discontinued)
Change requests repository
Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)
Service-level management
Motadata ServiceOps
8.2
Tivoli Asset Management for IT (Discontinued)

IT Asset Management

Motadata ServiceOps
Tivoli Asset Management for IT (Discontinued)
9.0
Software and hardware inventory tracking
Motadata ServiceOps
Tivoli Asset Management for IT (Discontinued)
10.0
License management
Motadata ServiceOps
Tivoli Asset Management for IT (Discontinued)
10.0
Asset lifecycle monitoring
Motadata ServiceOps
Tivoli Asset Management for IT (Discontinued)
10.0
Contract management
Motadata ServiceOps
Tivoli Asset Management for IT (Discontinued)
10.0
Asset relationship management
Motadata ServiceOps
Tivoli Asset Management for IT (Discontinued)
5.0

Pros

Motadata ServiceOps

  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • The first and foremost is Tivoli Asset Management has a rich set of software catalogs available in the market. On top of it IBM, publishes the latest and greatest often to add/include in the catalog bucket.
  • Easy to integrate with any asset management solution.
  • Can take benefit of all asset module solutions such as procurement, invoicing, PO, receivables, asset lifecyle, vendor and contract management using Tivoli Asset Management.
Anonymous | TrustRadius Reviewer

Cons

Motadata ServiceOps

  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • Software bundling can be handled in a better way
  • Should eliminate rotating/non-rotating items concepts or should have an easy way to receive assets
  • Asset Topology can be introduced to see the dependencies between related assets
Anonymous | TrustRadius Reviewer

Usability

Motadata ServiceOps

Motadata ServiceOps 9.1
Based on 1 answer
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Motadata ServiceOps

Motadata ServiceOps 9.1
Based on 1 answer
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Motadata ServiceOps

Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

Tivoli Asset Management is comparatively cheap and easy to implement with a rich set of complementing modules. It can also be integrated easily with other asset management solutions and act as a single source of truth for other PMP processes
Anonymous | TrustRadius Reviewer

Return on Investment

Motadata ServiceOps

  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • By tracking software assets, we are able to easily manage the license compliance
  • By getting the over/under allocation metrics we are able to get full control on asset procurement
  • Recycle/Reuse asset procedures made simple
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Motadata ServiceOps

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Tivoli Asset Management for IT (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)
8.0

Usability

Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)

Support Rating

Motadata ServiceOps
9.1
Tivoli Asset Management for IT (Discontinued)

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