What users are saying about
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Top Rated
264 Ratings
69 Ratings
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Score 7.7 out of 100

New Relic

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Top Rated
264 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • N-able N-central is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating
  • New Relic is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

N-able N-central

70%
21 Ratings
8.5

New Relic

85%
113 Ratings

Likelihood to Renew

9.1

N-able N-central

91%
2 Ratings
7.7

New Relic

77%
10 Ratings

Usability

9.1

N-able N-central

91%
3 Ratings
5.2

New Relic

52%
5 Ratings

Availability

N-able N-central

N/A
0 Ratings
10.0

New Relic

100%
2 Ratings

Performance

N-able N-central

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Support Rating

8.7

N-able N-central

87%
14 Ratings
7.4

New Relic

74%
7 Ratings

Implementation Rating

8.4

N-able N-central

84%
4 Ratings
5.8

New Relic

58%
9 Ratings

Configurability

N-able N-central

N/A
0 Ratings
8.0

New Relic

80%
2 Ratings

Ease of integration

N-able N-central

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Product Scalability

N-able N-central

N/A
0 Ratings
8.0

New Relic

80%
1 Rating

Vendor post-sale

N-able N-central

N/A
0 Ratings
9.0

New Relic

90%
1 Rating

Vendor pre-sale

N-able N-central

N/A
0 Ratings
10.0

New Relic

100%
1 Rating

Likelihood to Recommend

N-able

N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
Read full review

New Relic

New Relic has been an integral part of suiting all our monitoring requirements. With New Relic, we have been able to monitor all the servers in our environment, which consist of both windows and Linux machines. New relic has been playing a very vital role in getting our AWS instances under monitoring as well for the likes of AWS FSx, S3, Storage gateway, etc. While there is a wide range of usability of New Relic, we do have a lot of on-prem storage devices that don't allow any external software to be installed; hence we are not able to use New relic for monitoring them.
Read full review

Pros

N-able

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Read full review

New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
Read full review

Cons

N-able

  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
Read full review

New Relic

  • Finer control on what metrics are sent to New Relic Platform to control the costs as it has pricing based on GB of metrics ingested.
  • UX/UI could be improved as some pages are a bit slow or difficult to view though it provides good information to act upon.
  • Have the option to choose a Cloud provider to keep data within the country and also restrict access based on IP address so that we could control New Relic console access.
Read full review

Pricing Details

N-able N-central

Starting Price

Editions & Modules

N-able N-central editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    New Relic

    Starting Price

    $0

    Editions & Modules

    New Relic editions and modules pricing
    EditionModules
    Standard991
    ProContact sales team2
    EnterpriseContact sales team3
    Telemetry Data Platform0.254
    Incident Intelligence0.505
    Free (Forever)06

    Footnotes

    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. none
    4. per month per extra GB data ingest (after first free 100GB per month)
    5. per month per event (after first 1000 free events per month)
    6. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    N-able

    Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
    Read full review

    New Relic

    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Read full review

    Usability

    N-able

    The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
    Read full review

    New Relic

    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Read full review

    Reliability and Availability

    N-able

    No answers on this topic

    New Relic

    we have never had any down time issues!!!
    Read full review

    Performance

    N-able

    No answers on this topic

    New Relic

    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Read full review

    Support Rating

    N-able

    For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
    Read full review

    New Relic

    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Read full review

    Implementation Rating

    N-able

    Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
    Read full review

    New Relic

    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Read full review

    Alternatives Considered

    N-able

    N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
    Read full review

    New Relic

    New Relic has a native integration with the IaaS service that the company utilizes which made it very easy to set up, integrate, and it also has consolidated billing with that IaaS service which is a big plus for the organization. After evaluating, I also thought it had the strongest APM capabilities compared to its competition.
    Read full review

    Scalability

    N-able

    No answers on this topic

    New Relic

    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Read full review

    Return on Investment

    N-able

    • Reduced time to manage and support servers and endpoints.
    • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
    • The subscription cost associated with N-central, to our clients has a good profit margin for us.
    Read full review

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Read full review

    Screenshots

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