What users are saying about
5 Ratings
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Score 7.9 out of 100
20 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Listening/monitoring

    6.4

    NapoleonCat

    64%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 4/4 features

    Boolean keyword searches

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Filtering out noise/spam

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Sentiment analysis

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Broad channel coverage

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Publishing

    10.0

    NapoleonCat

    100%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 2/2 features

    Content planning and scheduling

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Engagement

    10.0

    NapoleonCat

    100%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 3/3 features

    Automated routing and prioritization

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Customer interaction histories

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Bulk actions

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Marketing

    6.4

    NapoleonCat

    64%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 1/1 features

    Campaigns and promotions

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Channel coverage/integration

    10.0

    NapoleonCat

    100%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 6/6 features

    Twitter

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Facebook

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    LinkedIn

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Instagram

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Pinterest

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    YouTube

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Reporting/analytics

    10.0

    NapoleonCat

    100%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 3/3 features

    Campaign success analytics

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Real-time tracking

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Competitor analysis

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Account management

    10.0

    NapoleonCat

    100%

    Synthesio Social Intelligence Suite

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 2/2 features

    Role-based user permissions & privileges

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile access

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Synthesio Social Intelligence Suite is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.6

    NapoleonCat

    66%
    3 Ratings
    9.0

    Synthesio Social Intelligence Suite

    90%
    6 Ratings

    Likelihood to Renew

    NapoleonCat

    N/A
    0 Ratings
    7.0

    Synthesio Social Intelligence Suite

    70%
    2 Ratings

    Usability

    6.6

    NapoleonCat

    66%
    2 Ratings

    Synthesio Social Intelligence Suite

    N/A
    0 Ratings

    Support Rating

    6.6

    NapoleonCat

    66%
    4 Ratings
    10.0

    Synthesio Social Intelligence Suite

    100%
    2 Ratings

    Likelihood to Recommend

    NapoleonCat

    It is most effective in tracking the marketing efforts of competitors and gathering of information from social media platforms that is turned into actionable knowledge. NapoleonCat upgrades how we serve our customers and by automating social media marketing processes, time is saved so that teams can concentrate on other strategic tasks
    Read full review

    Ipsos

    It's a very good tool. It covers every need we have for social media listening & monitoring. Bad thing is that those who were selling us the software were not much concerned about costs and were not reducing although there are a lot of market leaders like Sprinklr who are really good with compensation & value addition
    Read full review

    Pros

    NapoleonCat

    • Multi-hashtag searches
    • Customer service
    • Social campaign management
    Read full review

    Ipsos

    • Synthesio has an unlimited volume, which helps us to not worry about going over budget. This helps us focus on refining our search to pull in the mentions that have the most value.
    • Synthesio has an excellent support team. They are always available to answer any questions we have.
    Read full review

    Cons

    NapoleonCat

    • "Free Trial" functionality will actually charge users straight away depending on the trial button clicked
    • Changes to plan during a billing cycle are not refunded or credited in any way, including attempting to un-do the change. (So moving down and up again between plans, even if both actions occur within seconds of each other, results in getting charged twice...)
    Read full review

    Ipsos

    • I’d love better graphics when I pull reports.
    • The sentiment data is still inaccurate.
    • We are unable to weed out all mentions of the arena associated with the bank.
    Read full review

    Pricing Details

    NapoleonCat

    Starting Price

    $0

    Editions & Modules

    NapoleonCat editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Plans start at $27. Prices are fully customizable and depend on the number of social media profiles you want to manage or monitor and the size of your social media team. A 14-day free trial is available, no credit card required.

      Synthesio Social Intelligence Suite

      Starting Price

      $0 per month

      Editions & Modules

      Synthesio Social Intelligence Suite editions and modules pricing
      EditionModules
      Synthesio$1,200.001

      Footnotes

      1. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      NapoleonCat

      No answers on this topic

      Ipsos

      Ben Farkas was the representative that worked with us on this project, while we have been very excited with the work he provided, especially the customer service, we just did not have enough time with the product hands on to be comfortable giving it the 10 we think it deserves. As the Data tracking was done beyond our expectations and the finished product (infographic) were all excellent, we used this service to fill our need in being shorthanded to cover the data ourselves. Synthesio provided outstanding customer service, their data tracking and materials where top notch, just we lacked the hands on experience to speak to everyday use.
      Read full review

      Usability

      NapoleonCat

      NapoleonCat is easy to implement and use. Users can manage all their social media activities from a single online dashboard that also includes reporting. Users can manage posts while on the go using the mobile app.
      Read full review

      Ipsos

      No answers on this topic

      Support Rating

      NapoleonCat

      Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
      Read full review

      Ipsos

      Everything we needed was handled, in many cases during the first time we used Synthesio the representative made adjustments and explained them to us, some things we did not even consider when setting up the service.
      Read full review

      Alternatives Considered

      NapoleonCat

      Use this service instead... Far more transparent and also supports modern account security features like 2-factor authentication. (Lack of 2fa puts all social profiles in NepoleonCat at increased risk of being hijacked...)
      Read full review

      Ipsos

      I have used Meltwater, Hootsuite for the same tracking purpose. Every tool has it own pros and cons. The best way to decide is go by the reviews of the people who have actually used it. Budget is yet another factor to consider.
      Read full review

      Return on Investment

      NapoleonCat

      • Maintaining a positive brand image
      • Identifying potential influencers
      • Spying on competitors
      Read full review

      Ipsos

      • It has helped us understanding the on going topics on our social page quite well.
      • Really helped us in community management in due time for social accounts. Saved a lot of clicks and time as well as resources.
      • Employees feel really happy with the tool because it lets them do the work fast and securely.
      Read full review

      Screenshots

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