15 Ratings
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Score 9.3 out of 100
42 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • NAVEX One ranks higher in 1 feature set: Governance, Risk & Compliance

Governance, Risk & Compliance

7.7

NAVEX One

77%
6.9

ServiceNow Governance, Risk, and Compliance

69%
NAVEX One ranks higher in 4/5 features

Common repository of GRC items

7.0
70%
5 Ratings
6.4
64%
5 Ratings

Risk management

9.5
95%
3 Ratings
6.5
65%
5 Ratings

Integration with Corporate Performance Management (CPM) systems

5.3
53%
3 Ratings
7.7
77%
5 Ratings

GRC policy management

7.3
73%
5 Ratings
6.3
63%
5 Ratings

Incident management

9.5
95%
2 Ratings
7.5
75%
5 Ratings

Attribute Ratings

  • NAVEX One is rated higher in 1 area: Likelihood to Recommend
  • ServiceNow Governance, Risk, and Compliance is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.4

NAVEX One

94%
8 Ratings
7.3

ServiceNow Governance, Risk, and Compliance

73%
6 Ratings

Usability

NAVEX One

N/A
0 Ratings
7.3

ServiceNow Governance, Risk, and Compliance

73%
4 Ratings

Support Rating

5.0

NAVEX One

50%
1 Rating
7.4

ServiceNow Governance, Risk, and Compliance

74%
4 Ratings

Likelihood to Recommend

NAVEX

We have used PolicyTech for over 13 years. We have found it to be a robust solution, that has great technical support, and that continues to evolve as technology changes. If a business is looking for a solution to support best practices in policy and procedure development and distribution, there is no better solution than PolicyTech. We currently use PolicyTech’s SAS service. This solution would not be as effective for business environments that do not have computers for their employees to access on a daily basis.
Read full review

ServiceNow

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
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Pros

NAVEX

  • Ease of use and ability to modify documents.
  • Versatility/Adaptability to utilize for other document management processes
  • Ability to assign documents to groups of users to make policy review and notification more job/role specific
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ServiceNow

  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
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Cons

NAVEX

  • Safely monitizing data.
  • Move from data and insights to plans, decisions, and execution within a single platform to realize the business impact.
  • Digitize the internal Management system for risk and compliance framework.
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ServiceNow

  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Read full review

Pricing Details

NAVEX One

Starting Price

Editions & Modules

NAVEX One editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ServiceNow Governance, Risk, and Compliance

    Starting Price

    Editions & Modules

    ServiceNow Governance, Risk, and Compliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      NAVEX

      No answers on this topic

      ServiceNow

      I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
      Read full review

      Support Rating

      NAVEX

      Only the administrator can talk to them.
      Read full review

      ServiceNow

      It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
      Read full review

      Alternatives Considered

      NAVEX

      We used EthicsPoint and PolicyTech. EthicsPoint allowed us to have a
      confidential and efficient way for people around the world to report
      suspected ethics violations. PolicyTech allowed us to develop, update,
      share and track policies around the world. It also help us to be more
      thorough in our investigations and helped to determine the best
      resolutions. Nothing else came close to meeting our needs.
      Read full review

      ServiceNow

      TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.
      Read full review

      Return on Investment

      NAVEX

      • In our nationwide organization, we need a compliance tool that is web-based and comprehensive.
      • Used for 15+ years and it has helped the optics of our organization and become aware of some employee situations that we might not have known prior.
      • No negative impact that I can think of.
      Read full review

      ServiceNow

      • Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.
      Read full review

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