NAVEX One vs. ServiceNow Governance, Risk, and Compliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NAVEX One
Score 7.7 out of 10
N/A
NAVEX Global launched NAVEX One in 2020. It is described by the vendor as a complete GRC platform, providing a comprehensive set of applications and workflows integrated into a single platform, for compliance, legal, or HR professionals.N/A
ServiceNow Governance, Risk, and Compliance
Score 8.1 out of 10
N/A
ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard, Professional, and Enterprise editions, the latter two supporting GRC and internal auditing processes.N/A
Pricing
NAVEX OneServiceNow Governance, Risk, and Compliance
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NAVEX OneServiceNow Governance, Risk, and Compliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
NAVEX OneServiceNow Governance, Risk, and Compliance
Top Pros
Top Cons
Features
NAVEX OneServiceNow Governance, Risk, and Compliance
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
NAVEX One
7.8
7 Ratings
4% above category average
ServiceNow Governance, Risk, and Compliance
8.5
10 Ratings
13% above category average
Common repository of GRC items8.57 Ratings8.610 Ratings
Risk management7.65 Ratings9.010 Ratings
Integration with Corporate Performance Management (CPM) systems7.35 Ratings7.610 Ratings
GRC policy management7.57 Ratings8.410 Ratings
Incident management8.14 Ratings8.89 Ratings
Best Alternatives
NAVEX OneServiceNow Governance, Risk, and Compliance
Small Businesses
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Rencore Code (SPCAF)
Score 8.8 out of 10
Rencore Code (SPCAF)
Rencore Code (SPCAF)
Score 8.8 out of 10
Medium-sized Companies
Forcepoint DLP
Forcepoint DLP
Score 8.0 out of 10
Forcepoint DLP
Forcepoint DLP
Score 8.0 out of 10
Enterprises
Forcepoint DLP
Forcepoint DLP
Score 8.0 out of 10
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User Ratings
NAVEX OneServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
8.6
(10 ratings)
8.0
(11 ratings)
Usability
-
(0 ratings)
7.3
(4 ratings)
Support Rating
5.0
(1 ratings)
7.4
(4 ratings)
User Testimonials
NAVEX OneServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
NAVEX
We have used PolicyTech for over 13 years. We have found it to be a robust solution, that has great technical support, and that continues to evolve as technology changes. If a business is looking for a solution to support best practices in policy and procedure development and distribution, there is no better solution than PolicyTech. We currently use PolicyTech’s SAS service. This solution would not be as effective for business environments that do not have computers for their employees to access on a daily basis.
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ServiceNow
Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
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Pros
NAVEX
  • Ease of use and ability to modify documents.
  • Versatility/Adaptability to utilize for other document management processes
  • Ability to assign documents to groups of users to make policy review and notification more job/role specific
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ServiceNow
  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
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Cons
NAVEX
  • In my point of view, I would love this platform if it could be customized more to my personal taste and my needs, in this aspect it has its limitations.
  • Unfortunately, the technical support of this program is not the best when it comes to responding, the truth is that they are never capable of responding to our problems on the spot.
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ServiceNow
  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
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Usability
NAVEX
No answers on this topic
ServiceNow
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
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Support Rating
NAVEX
Only the administrator can talk to them.
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ServiceNow
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
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Alternatives Considered
NAVEX
Navex is best intuitive and satisfied all the security & compliance requirement. ServiceNow GRC is complex & not easy to deployable.. also need that cost effective solution. Even it was tough to customize initially but later after doing fine-tuning with policies & process we got best insights & inputs from solution .
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ServiceNow
We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.
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Return on Investment
NAVEX
  • Eliminates silos.
  • Establishes a holistic central point of governance, management, and assurance of the organization's performance, risk and compliance.
  • Lets you make informed decisions.
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ServiceNow
  • Effective Enterprise Risk Management
  • Holistic Real-time Monitoring of your technology and Risk
  • Negative - Asset Management has some issues and Ghost / Shadow IT is big issue
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